Sun Express TravelReviews of sunexpresstravel.com

The ground staff at Gatwick were extremely helpful (visit at 17th Nov 2024) - I had some paperwork issues I'd made by loosing a receipt, and the staff were super helpful and patient. Definitely a nice bunch. Both flights went great.

Paid £74 for pre booked seats and never sat in them, also included was a snack box, never saw them.. I put in a complaint in and it took 2 months for the to refund £16 and they don't answer emails.. Never flying with these again..

great flights and service went from manchester to antalya booked seats in advance which we got both ways easy no problems with online check in both flights on time and staff both at airports and plane nice and good service

I've been struggling to get a refund for 2 months. I had purchased a London-Izmir ticket from Sun Express, but I had to cancel it due to changes in my travel plans. It’s been two months since the cancellation, and I still haven’t received my refund. Every week, I call customer service, send messages, and submit requests. They keep closing my requests, claiming that the refund has been processed. Even when I provide my card statements as proof, they ignore it and close my request without any resolution. Their customer service is completely incompetent. They can’t even confirm which card the refund will be processed to. I strongly recommend choosing another airline.

Was supposed to fly back 21sept at 8pm flight was delayed over 12 hrs .original flight was 8pm first delay was 90 mins then board up dated to 3.20 am no one notified us just info on board at 9pm will were called to gate had our boarding cards removed from us and told to go down the ramp and collect our luggage when we asked what was happening we were told we would be going to a hotel. After collecting luggage and going back through passport control we were outside dalaman with no one to direct us after finding TUi who I understand are working with sunexpress we boarded one of four coached and an hour later dropped off at a hotel someone in Dalyan the only advice was from the guy on reception who said we had to be back down at 3am bearing in mind we had a 4 month old baby with us.at 3 am we go to reception no coach arrived receptionist said we were scheduled on flights at 6am coach finally arrived at 4am we arrived at dalaman got through passport control and had to run to the pla. Which took off at about 6 .30 . Sun express say that we don't qualify for compensation nor will they disclose info only the reason on delay Avoid at all costs !!! NO COMMUNICATION NOT AGENT AROUND NOTHING EVERYTHING WAS DONE BY WAY OF MOUTH OF OTHER PASSENGERS DISGUSTING

I booked Sun Express Luton to Antalya and then read the reviews so was initially worried. However, I can't fault either the outbound or return flights so thought I'd add some balance. Check in online was not as easy as some airlines but still not difficult. At Luton, bag drop was quick and easy and the flight was on time. Return bag drop was a little slower but still reasonable. Only minor grumbles were on seating. Travelling alone I didn't pay for a seat so got sat next to other people even though both flights were fairly empty. Not a problem though as the cabin crew were happy for me to move once we were at cruising altitude.

Vi fick till oss att man måste beställa mat på deras hemsida sunexpress om vi ville ha mat på flygresan när vi reste med nazar.se Vi beställde friterad kyckling och betalade i förväg. Väl på flyget fanns de ingen friterad kyckling. Vi har skickat in klagomål om pengar tillbaka. Vi har hittills inte fått något svar. Så hoppas vi får pengarna tillbaka. De är ca 1 månad sen vi klagade att vi inte fick vår mat samt vill ha pengarna tillbaka.

I paid extra leg seat for my flight to Antalya and ended up in a regular seat Disaster! I've never experienced case like this. The cabin crew blame the staff at check in desk . However, there were bunch of people in the same flight with the same problem. Stansted airport its a big mess. Never again