Sundays for DogsReviews of sundaysfordogs.com

They used UPS, and UPS returned the package to them as "undeliverable." Sunday's still charged us $233. Despite our attempts to contact them via email and text message, we have not received a response. Update: Customer service read this review and the issue was resolved. It is difficult to get through but if you do, issues will be resolved.

Food is good and dogs love it. Shipping is late every single time. I've tried for the past year to work with them but it has not improved at all so we are moving on. Customer service is awful.

Awful customer service, like truly terrible. I need to update payment method and been trying for hours and they still can't get it to work. And they didn't offer anything in return. I only use them still b/c my dog is picky but if there was an alternative I would switch.

I cancelled my subscription and still received the order. They would not take returns on the order and refused to refund money. Then 2 days later I received another order that they say was ordered under a different email but shipped to my address, they would not take this back or credit account. Best part of it all is that they charged 2 different prices for the same items.

I have a 12 year old dog who is the pickiest eater I have ever dealt with in my 70 years of loving and living with dogs. I have tried most of the premium foods off the shelf to very pricey subscription brands all to no avail. I have had to cook for him for several years using organic chicken and beef. However I never know which he will eat, if either at all. Many times he will turn his head away in a very dramatic fashion that would be hilarious if it were not so frustrating and also expensive as the fresh meat ends up in the garbage. He will also not eat any vegetable at all except a couple of bites of sweet potato on a very rare occasion. "Just wait him out.He will eat when he gets hungry." I have heard this too many times, even from vets. Ok, fine, except by the third day, I give in to whatever he wants! I decided to give Sunday's a try, driven by desperation, and worry after a recent serious health scare. He gave the old head twist the first time he sniffed it. I tried soaking it in bone broth which I had tried with other brands. Unbelievably, he ate it two evenings in a row. Tonight I used the broth but had to add some shredded string cheese, as well, to tempt him to eat it,bu he finally did. Yea!!!. Here is the problem: it arrived over two weeks late. Now I see in numerous reviews that this is a chronic, long standing complaint with many customers whose picky dogs love this food. It is enough of a problem that customers feel that they have to move on despite the fact their dogs love this very nutritous food. I am going to hang in with Sunday's until I am convinced they literally and figuratively cannot meet their obligation to us. I hope this is a problem that they have gotten under control. Oh, please, let this be true!!! Hopefully and sincerely, Ranger's Mom

Second time my order has been delayed. Since this is a subscription service for food for your dog, it seems important to know the truth about when it will arrive. The only warning I got when I ordered was that it might be a “few days” late. It used to only take about five days but this time it was over two weeks late. I don’t know how you’re supposed to know when you should order to get the food on time. And now I don’t know if it’s a good idea to trust them because they were dishonest about shipping time. They also don’t allow any new reviews to be posted on their site so it’s mostly 5 star reviews with no dates. Not an accurate reflection of what’s going on at all. Customer service was friendly when they finally got back to me. Took them several days and they were too late to cancel my order as I had requested. Maybe I shouldn’t have titled my email, Cancel Order. 😆 Updated to add that now I've unsubscribed from their marketing emails twice, thinking that would work as it has with literally every other company I've hit unsubscribe with. But no, Sundays for Dogs doesn't care about that either. I still keep getting emails. Still no accountability, still deceitful about feedback. Sending me emails after I've unsubscribed won't get my business but it will remind me to let others know how they really are. The date of my experience was May 18th. All Sundays had to do was be honest from the start. It’s not just the delay in shipping, it’s the attempt to deceive that’s the biggest issue here for me. I see no reason to trust Sundays for Dogs now or in the future.

I ordered Sundays for the first time over a months ago. They sent me an email 6 weeks after the order, which they charged to my card immediately, letting me know they were sorry for their shipping delays and asking me to be patient. They gave me a discount of 25% off my next order. It is now over a month, no email update, no product. Why the heck would I purchase more, give them more money, when I don't have the order I already paid for?! Now I am worried I have been scammed. Really disappointed. Some people, like me, are on a fixed income and cannot afford to be dupped by these companies!

Same as other reviewers, we have used this food for years, and love the product and the convenience - however, the shipping and customer service is abysmal!! Twice now there were shipping delays and both times we had to go out to buy other food, which caused GI issues with the dog. Tried to reach customer service but no response. Tried to cancel online and the website is conveniently having a problem.