Sun Country AirlinesReviews of suncountry.com

Sun Country you are the worst ever. Now I'm believing the historical data that has all be said about you. Your delays has caused me to miss my overseas flight to the Philippines and has cost me another 1k just to rebook another flight since I'm currently stuck in LAX. I will never fly Sun Country ever again and I'll make sure no body around me does as well.

I booked a round-trip flight on Sun Country for my husband and I. It's was our first time booking with Sun Country and I thought maybe I had found an airline we could use regularly - especially to visit my relatives in Minneapolis. A week after booking the trip, Sun Country changed the time of the flight from early morning to mid-afternoon. It would have gotten us home too late to be able to drive home (we live almost 2 hours from the airport in Orlando). There was a link to change the flight time. The only problem it appears there is only 1 flight per day and there was nothing that made sense. I decided to cancel the flight and get a refund. Well, they don't give a refund unless you request it within 24 hours of booking the flight. Since they didn't change the time of the flight until a week later (and I attempted to cancel the flight within 3 hours of receiving that notification), I could only get a voucher for a future flight. Now I'm sitting on the line waiting for Sun Country's "customer service". It's been an hour and five minutes, so far, and I'm still waiting.

Was to depart on June 2nd. at 8:10 pm kept getting delay announcements until midnight when flight was canceled. was told flight would take place the following day at 2pm flight was delayed until 4 pm then 6pm and again until 9pm. mechanical problems. had no mechanic available. I left not being able to take my planned trip. They were awful in keeping the passengers updated on the situation. the flight was from Latrobe Pa. to the Beau Rivage in Biloxi Mississippi. It was very disappointing

IF Sun Country had enough ticketing agents staffing the counter and IF the kiosk had worked we would have made our flight. Had to wait eight hours for next flight thereby missing a day of our Florida vacation. Very poor customer service. Sun Country at the Ft Myers airport is completely different. Staff there very helpful and friendly -- maybe because they are Swissport employees and not SunCountry.

We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we (Sun Country Airlines) are unable to complete the transaction at this time". Two weeks later we tried again and were successful in booking our flight. Upon completing the booking transaction of the flight on our second attempt, we received and email telling us the conformation number and other various information relative to the successful booking. When we paid our credit card bill at the beginning of the month, low and behold Sun Country Airlines had completed the initial transaction but unfortunately there was NO email sent to us with a conformation number or other relevant information for the booking. We called Sun Country Airlines and they said we did not cancel our initial conformation within 24 hours so the charge was valid. When I stated they never sent us any conformation regarding the booking that would have allowed us to cancel, they stated it was not their issue and we are charged accordingly with nothing we can do to get our money back. When we contacted the credit card company, the card representative said, "This is a common problem with Sun Country.". Never ever use Sun Country Airlines website to book a flight, they seem to have a tendency to rip off the customer ever so conveniently! Should have gone with Delta as usual, Delta is a much more ethical and honest company to book a flight through while Sun Country Airlines doesn't seem to care if their customers are getting the "raw end of the deal" or not. Shame on Sun Country Airlines for being dishonest.

I decided to give Sun Country a chance as an airline when visiting a friend with my daughter, however I was sorely let down by the whole experience. Our initial flight had a one hour delay before even taking off. This delay then forced us to miss our connecting flight, also by Sun Country. When I asked for help with getting to our destination due to this missed flight, which was their fault, 6 months pregnant and with a 9-yr-old in tow, they said the best they could do was book me a flight in 24hrs and we could sleep in the airport. Seeing as my trip was a 3 day visit and I was in a city for a layover where we knew nobody, this did not seem like a reasonable choice. When I asked for a refund of my original flight they would not even give me that, saying they were not liable for any delays. I then proceeded to book with another airline to get to my final destination, but when I arrived, my luggage from my original Sun Country flight was NOT at my destination. They then called me about my lost luggage a week later after I had already returned home, after me having to make due without my daughter's car seat while in our destination city. When I called them to discuss this horrible experience, I was on hold for >30mins and when I requested a call back I never received one. Finally when they called about my luggage I was able to talk to someone in customer service, yet no apologies, refunds, or compensation of any kind were offered. THUS I DO NOT RECOMMEND EVER FLYING WITH THEM AND I WILL CERTAINLY NEVER FLY WITH THEM AGAIN.

What I want to tell Suncountry airlines is: "Do you know? After purchasing a ticket from your airline, you never send an email to our email address. We have no idea about the purchase status of the ticket. There is no online customer service on your airline’s official website. We can only call to verify your ticket purchase at the time you specify. It’s really troublesome, especially the travel expenses need to be reimbursed. There were no emails or electronic itineraries at that time, so it was really troublesome."

Got to the airline and no one was working at the ticket counter. I asked someone working for a different airline and they said they probably won’t show up till an hour before my flight. I called customer service and they said to stand at the counter and wait. They said we could change our bag to an overhead for a fee and would not waive the fee. They said if we went through ti the gate they would just send us back or charge an even larger fee. Rude staff and absolutely ridiculous experience.