Sun Country AirlinesReviews of suncountry.com

So bad! Avoid at all costs. I had to book with them as I had an unexpected and emergency flight. They were delayed by 1.5 hours which meant I missed my next 2 connectors, with barely an apology. On arrival my luggage was also broken open and my items both in a bag and spread across the conveyor belt. Destroyed both my luggage and my flight costing me a lot of money and time. AVOID AT ALL COST.

My fiance and I flew with Sun country to Mexico. Sun country was the worst airline we have ever flown with. Our flight got canceled to Mexico because the plane caught on fire. On the way back from Mexico our flight was delayed because the “toilet paper holder was broken.” After finally landing in Texas, there was another delay. There were no open terminals coming into dfw, so they dropped us off in the middle of the run way where we were picked up by a bus and had to wait hours until we could get off of the plane. DO NOT FLY WITH SUN COUNTRY!!!!!!!!!!!!!!!

Email link sent by SC to download boarding passes didn't work. No staff at airport manning counter. Downloaded app - didn't work. Called service number and was on hold forever. Finally got someone. Told couldn't help me. The "no service" airline. I assume I will be flying the plane shortly.

Could not redeem a voucher they issued to me. Could not purchase a flight. Support didn't want to help me. After trying multiple cards and experiencing "declines", I was suggested to talk to Chase. Chase replied that Sun Country was responsible for the declines. Sun Country tried to escalate the issue to their accounting team. They gave me a call back and had nothing to say but to retry, after I had already gone through process a second time. It was just incompetence after incompetence.

This is the worst airline I have ever travelled and their cancellation policy is weird as they have the travel vouchers issued which is no use and this cannot be used for your next booking in some interval. I never suggest anyone on this airline for travel or booking. Waste of money and time with the customer services. If they have a service team they can reach back it would be great if not another waste of time for me.

Requested if I could cancel and just receive credit for a future flight but they only wanted to give me dollars. The supervisor made it seem like it was a lot compare to what I spent on the ticket. I flown with Sun country for many years; this was the last straw. I don’t think delta would treat their customer in any bad way. The supervisor at Sun country were no help at all.

Terrible. There is nobody working at the counter. I am stuck outside of security waiting for an employee to show up.

Without a doubt the worst airline I have ever used. For our trip, Sun Country's failures caused us to (a) miss multiple non-refundable events due to significant delays on two separate flights, (b) had to reschedule flight due to the missed events and timing inconveniences from the delays, (c) charged additional fees for this reschedule and had to pay difference in tickets on top of this, (d) had to extend hotel & parking reservations multiple days, (e) and last but certainly not least, my Wife had her hand cut on the seat due to poor maintenance on the aircraft - everything (on both flights) was rundown and dingy, upholstery was torn and frayed in most areas, above-head panels were dangling and bouncing all flight, and there were many (landlord special) type fixes visible all over the place. All-in, due to this HORRIBLE airline, we ended up with just over $1200 in extra costs that we had not planned on. And guess what? They don't care at all and they're actually disgustingly rude about it. I reached out to Sun Country via the text chats originally because we were still on vacation and did not want to spend all day on the phone, these chats proved to be less than helpful and seemed to provide mostly copy-paste generic answers AND the agents would go long periods of time without response which would disconnect the chat (which doesn't automatically reopen or notify you, until you send a message post-disconnect). I finally was able to get a case started and my first few responses were clearly copy-paste generic answers, which was painfully apparent because they only addressed ONE of my many complaint topics. When calling them out on this, they simply went down the next item on the list and provided another generic answer and never addressed or acknowledged my other issues. Most agents were incredibly rude and lacked any level of empathy, there was ZERO willingness to waive any additional fees or provide compensation in any form. Because we didn't report the hand injury to the flight attendants (it was 2 minor cuts we were just going to waive off, we just wanted to get our vacation started...) they are being very upfront & aggressive about their stance of: We will give you no compensation, any discussions further must be sent to our legal team in writing. If you think you're going to save money by going with their cheaper flights, think again - save yourself the headache instead and pay a little bit more to get a better maintained aircraft and a better experience overall. I am still in shock with how horrible this entire experience has been, I've flown with a ton of carriers and have ran into issues along the way and NEVER have I been treated so poorly. I hate Sun Country.