Sun Coast Sciences LLCReviews of suncoastsciences.com

Response from Sun Coast Sciences LLC· Aug 25, 2026

We’re so sorry for the delay, and we truly appreciate your patience and understanding. Occasionally, demand for our science-backed formulas outpaces supply, and unfortunately, that happened with your order. Please know we’re working hard behind the scenes to get everything packed and shipped as soon as possible. We expect to have your order on its way very soon, and we’ll follow up with a tracking link the moment it ships. Thank you again for your patience and for choosing Sun Coast Sciences. Your health journey matters to us, and we can’t wait for you to experience the benefits of your new formulas!

Response from Sun Coast Sciences LLC· Aug 24, 2026

Thank you so much for sharing this! It’s wonderful to hear that you’ve been loving the Total Package Serum and are seeing smoother, firmer-looking skin after almost a year. And only two days into the Total Night Cream—what a great start! We’re so happy you found us and are enjoying your results.

Response from Sun Coast Sciences LLC· Aug 23, 2026

Thank you for sharing your experience. We’re pleased to hear your Total Package Serum arrived safely and that you’re already enjoying the results. We’re also glad the helpful tips have been useful as you begin incorporating the product into your routine. We look forward to hearing about your continued experience!

Response from Sun Coast Sciences LLC· Aug 26, 2026

Pam, thank you for sharing your experience. We’re truly sorry for the frustration this caused. We also sincerely apologize for the long hold times. Our support team has been experiencing higher-than-usual call volumes, which can unfortunately lead to longer wait times, but we know that doesn’t make the experience any less frustrating when you’re trying to get an order issue resolved. We understand that automatic reorders can feel frustrating if they’re unexpected. Our subscription program is always optional, and customers can choose either a one-time purchase or a subscription during checkout. That said, we understand how easy it is to miss in the moment, especially when you’re just trying something new. We're sorry if this wasn't as clear as it should have been. Customers can manage, pause, or cancel their subscription at any time through their secure Customer Account at help.suncoastsciences.com, or by contacting our support team for assistance. The great news is that you’re still fully protected by our 365-day guarantee on each item. When mistakes happen, we want to make sure you’re only keeping what you truly want, and our team is here to support that process every step of the way. Please rest assured that your current order was cancelled and fully refunded as soon as you contacted us. We also sent you an email with all the details and information you need regarding the cancellation and refund. We’re genuinely sorry this experience left you feeling frustrated and unheard. That’s not the experience we want for our customers, and we truly appreciate you taking the time to share your feedback. We hope the steps we’ve taken to resolve this have helped make things right.

Response from Sun Coast Sciences LLC· Aug 23, 2026

We love hearing that! There’s nothing better than a serum that feels good going on and leaves your skin feeling happy. Thanks so much for sharing!

Response from Sun Coast Sciences LLC· Aug 23, 2026

Wow, thank you so much for this amazing review! We’re absolutely thrilled to hear how much you’re loving the Total Package Serum and that you’re already on your second bottle. It’s especially wonderful to hear that you’re feeling confident and enjoying all those compliments! Thank you for trusting us and for sharing your experience—it truly means so much to our whole team!

Response from Sun Coast Sciences LLC· Aug 20, 2026

Thank you for your lovely review! We're so pleased to hear that you're enjoying the product and that you appreciated the phone call. We truly value your feedback and are always happy to help.

Response from Sun Coast Sciences LLC· Aug 26, 2026

Thank you for taking the time to share your experience, Debbie. We’re truly sorry that the number of emails, texts, calls, and reminders left you feeling overwhelmed and frustrated. That was never our intention, and we completely understand how excessive communication can feel, especially when you simply want to receive your order and enjoy your product. You are going to see great results with what you’ve already ordered. Dr. Rosenberg offers customized and complimentary protocol reviews with one of our anti-aging specialists. Because everyone's skin is unique, their goal is to understand exactly what your skin care goals are, offer guidance, and sometimes additional products based on your individual needs. These calls are also complimentary, and you are always welcome to opt out from receiving further notifications on offers. We also want to reassure you that the protocol review is not required to use your Total Package Serum. It is simply an opportunity to receive personalized guidance and ask questions so you can get the most out of what you’ve already purchased. We understand, however, that this type of call may not be something everyone wants, and we absolutely respect that. We sincerely apologize that our communication felt relentless rather than helpful. Your feedback is important to us, and we’ve taken steps to reduce unnecessary communications and better respect your preferences moving forward. We truly appreciate you sharing your concerns and allowing us to address them.