Sunber HairReviews of sunberhair.com

Response from Sunber Hair· Aug 23, 2023

Hi Eglal Ahmed, We are really sorry for the unhappy experience. we offer a 30-day return service when you receive the hair. Items can be returned in their original factory condition (unaltered, unworn, undamaged, and with tags attached to the original packaging). Please make sure that the wig is INTACT and that the LACE has NOT been cut. To proceed to return, pls provide the hair pictures or videos smoothly and contact our customer service by email ([email protected]) or online communications. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber Hair· Aug 4, 2023

Hi Kendra, We're frightfully sorry about the unpleasant shopping experience. The wig you purchased is part of our hot-selling pre-cut series products, there are a lot of shipments every day, the production of lace wigs is slower than machine-made wigs, because the hair of the lace part needs pure hand weaving, and the colored hair needs to be bleached and dyed, compared with the natural color hair, the production progress of the color hair products is slower. Even if the workers work overtime for production, the stock is still very tight. so the inventory on the website cannot be synchronized temporarily. the price difference needs to be paid if changed to a longer length. if you're not willing to wait for it, we also accept to exchange or cancel it. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber Hair· Jun 8, 2023

Hi Nicki, We apologize for the unpleasant shopping experience. first,for the hair bundle, The length means the stretched length,it means the hair bundle should be measured from the longest length of hair to the bottom. Curly and wavy hair of the same length is shorter than straight hair of the same length. because Curly and wavy hair bundles are produced from straight hair. compared with straight hair, curly hair tangles easily because it is typically dryness. Matted tresses occur when the hair doesn't have enough moisture, which can cause the curls to mat together. there are some things you can do to manage curls that tangle easily. Your hair will need washing and conditioning more frequently to deal with this. Using a detangling product is a great way to support your hair care regime.Avoid knots in the shower by washing your hair in sections and in a downward motion with a gentle shampoo.Using a detangling product is a great way to support your hair care regime. pls, ask for help by email ([email protected]) with any questions. Sunber

Response from Sunber Hair· May 4, 2023

Hi Matt Armstrong, Really really sorry for the inconvenience. We will recommend similar products based on your order history, and we apologize if our marketing texts bother you. We strive for customer satisfaction, and considering the failure to block marketing messages, we suggest that u can contact our service to delete your account to stop receiving it in the future. pls, ask for help by email ([email protected]) with any questions.If the email didn't work, we also have a chat online service or WhatsApp, to solve this problem asap. Remember me to your family Sunber

Response from Sunber Hair· May 4, 2023

Hi Nicky, Really really sorry for the inconvenience. Each opinion is important, whether good or bad. Products meet the needs of the masses, but not everyone's needs.Every evaluation comes from the real feelings of buyers. we never pay people to write a bunch of good reviews. if we do it, we will be punished by website platform. pls, ask for help by email ([email protected]) with any questions. If the email didn't work, we also have a chat online service or WhatsApp, to solve this problem asap. Remember me to your family Sunber

Response from Sunber Hair· Apr 11, 2023

Hi Tanishia, We're frightfully sorry for the unhappy experience. We attach great importance to the problem encountered by each customer. First of all, because the store has different activities, the discount code has different usage scenarios, and it does not apply to all products. After checking, the discount code you want to use is not applicable to flash sales. We explained it when you contact us. Secondly, because of different time zones and time differences between China and USA, and shift work hours, your order was paid on March 9th. When you said to cancel the order at 6:00 am on March 10th, the package had been dispatched from the US warehouse at 1:00 am on March 10th. The package cannot be canceled, so we replied to you to refuse the delivery or return it when u receive it and keep it in its original status. Thirdly, for all returned packages, it takes some time to be sent to the US warehouse. the US warehouse will check the goods to ensure that the returned package is the same as the sent package while receiving it. The refund will be processed within 48 hours by the financial department. Finally, After checking, we have returned the full money to your original account. it may take 7-10 business days for it to display on your card statement. Thank you for your kind understanding pls, ask for help by email ([email protected]) with any questions. Best wishes! Sunber

Response from Sunber Hair· Apr 7, 2023

Hi Nikki K, Really really sorry for the inconvenience.And so sorry for that our phone number doesn't work. We have strict order processing procedures. In order to protect your legitimate rights and interests, each order will be confirmed multiple times, whether it is shipped or cancelled.we apologize if this process gave you a unhappy impression. your order was cancelled and the refund request has been submitted to the financial department, and the refund will be completed within 48 hours, please wait patiently. pls, ask for help by email ([email protected]) with any questions. Remember me to your family Sunber