Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
216 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to SumoShopStore, your one-stop shop for premium refurbished gaming consoles and accessories. With over six years of experience in the industry, we are passionate about providing high-quality, upgraded gaming products that bring nostalgia to life and enhance modern gaming experiences. Our goal is to ensure every customer enjoys the magic of gaming—whether they're reliving their favorite childhood moments or exploring the latest innovations.We strive to make gaming accessible, fun, and unforgettable for everyone. Our products are crafted with care, focusing on quality and the joy of gaming. For content creators and influencers, we also offer collaboration opportunities through our rewards program, providing commissions and exclusive discounts to help bring our vision to more gaming enthusiasts.
SumoShopStore (sumoshopstore.com) has 216 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
216 approved reviews, newest moderated first
Bought a PS Vita oled with games installed and it's been amazing. I also just ordered a original Gameboy but haven't received it yet. But Abdul in customer service apologized for for the delay saying a lot of orders have been placed and they will e mail me when my order is ready to ship. But overall Sumo Shop has been great and the customer service is awesome. Once I receive my Gameboy hopefully I can write a review on that.
By Toneloc
Took about 2.5–3 months to receive the product. I sent multiple emails during that time and was repeatedly told it would ship “in a few days” or “next week.” After a while, I honestly thought I was getting scammed. To be fair, the PSP did eventually arrive—but the issues started immediately. The UMD drive doesn’t work. Yes, they technically mention this in the product description, but it’s easy to miss and for the price, it absolutely should be fully functional. The tactile pads for the buttons and D-pad actually feel nice, but the buttons themselves are clearly aftermarket and not great quality. It would’ve been much better if they used OEM buttons with those upgraded pads. The screen protector came pre-installed, but mine had dust and bubbles underneath it, which just feels sloppy. It comes with PRO-C custom firmware installed. I would’ve preferred having the option to choose ARK-4 or no CFW at all. On the positive side, the IPS screen upgrade does look great—definitely the highlight of the system. That said, a lot of the included accessories feel cheap: The battery is a generic model (I’d recommend replacing it with an Ostent battery to avoid issues) Charger and cable are low quality (not a huge deal, but still) The micro SD card is also a generic, no-name brand—again, at this price, a reliable name-brand card should be included Overall, this feels overpriced for what you actually get. Between the long shipping time, misleading expectations, and inconsistent quality, I wouldn’t recommend it unless you’re okay with replacing parts yourself.
By Ryan D.
Response from SumoShopStore· Mar 31, 2026
Hello Ryan, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and the issues you’ve encountered with your order. We would really appreciate the opportunity to make this right for you. Could you please reach out to our support team at [email protected] with the details of your concerns? Our team will be more than happy to assist you and work toward a suitable resolution. We hope to resolve this for you as soon as possible.
The wait time to get the order was a little long at 5 weeks, but the product exceeded all my expectations.
By David W.
Response from SumoShopStore· Mar 31, 2026
Hi David, Thank you for your kind words and for your feedback. Don't forget our customer service team has you covered if there is any question. We cannot wait to serve you again!
I never received the package and I’ve have been waiting for 2 months.
By Manny
Response from SumoShopStore· Mar 31, 2026
Hi Manny, Thank you for your review, and we sincerely apologize for the delay you’ve experienced. We understand how frustrating this must be. We’re glad to inform you that your order has already been shipped and is currently on its way to you. You can expect it to arrive soon. If you have any further questions or need assistance, please feel free to reach out to us. We’re always here to help.
This is legit take a bit but man once it come it comes in perfect condition these guys do an amazing job
By Antix_tormxnt
Response from SumoShopStore· Mar 31, 2026
Hi, Thank you for your kind words and for your feedback. We are thrilled to know that after waiting for a while, the product made you feel it was worth the wait. We cannot wait to serve you again!
Para jugar poquemon
By Rodrigo
Pretty excited about the item when arrived. Had a good first day of playing and everything but the next day it just gave up? Kept having problems right after I turned it on the next day. Didn’t do anything and didn’t update it like the package said not to do. Started to get glitches and started restarting by itself. I’m not sure exactly but I’m really disappointed
By Kevin P.
only reason im giving it a 4 star is 15 mins of playing and the square and x button started to squeak
By pompeyo
Response from SumoShopStore· Mar 31, 2026
Hi, Thank you for your feedback. Please reach out to our customer service team at [email protected]. They will assist you with your issues.
