I received my order in a timely manner, and it came in a great condition.
I received my order in a timely manner, and it came in a great condition. It was exactly what I expected. I love that I got free shipping.
By Ingrid
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
548 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Suitcase.com (suitcase.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 412 reviews with 5 stars · Clear filters
I received my order in a timely manner, and it came in a great condition. It was exactly what I expected. I love that I got free shipping.
By Ingrid
the suitcase, the service
By Ursula
After checking out several websites, Suitcase.com had by far the best prices for our new Samsonite suitcases. Delivery was fast and FREE. I would highly recommend Suitcase.com.
By Carol
I ordered 4 pieces luggage for an upcoming trip. It said nothing about, on back order, or out of stock. When it was delivered there were only 3 pieces and panic set in. I explained to CS that this was needed for a trip in less than 2 wks and they worked to find a piece and send it so it would arrive in time. We even have 4 days to spare. Thank you for your help with this. It will make this trip much easier.
By Philip
Product delivered at the best price and was as advertised.
By Sant
THIS WAS A PURCHASE OF SAMSONITE LUGGAGE TO ADD TO EXISTING PIECES. SERVICE WAS EXCELLENT AND I WOULD DEFINATELY BUY FROM THIS COMPANY IN THE FUTURE.
By JUDITH
I did a price comparison before ordering my two new suitcases. Suitcase.com was the cheapest,by far! The whole process was so easy, and my suitcases were delivered to my door in a relatively short time frame. The customer service was excellent also. I will always order from suitcase. com in the future!
By wendy
Product as advertised, great price, fast delivery!!
By Cynthia