Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
208 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Suibstantial (suibstantial.com) has 208 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
208 approved reviews, newest moderated first
Placed an order on November 30th was charged $46.11 and as of January 1st I still have not received my order although they said it was delivered on the 29th which it was not and I can't get a hold of anyone for a refund they do not answer and the emails just go around and around and around!! Do not waste your money they are the worst company EVER!! TOTAL SCAM!!
By Janine S.
Great buy. Product surpassed expectations. Dad absolutely loved it.
By Rena D.
Awesome purchase. Great quality clothing. Highly recommended. Love it. Delivery was quick and the clothes arrived in perfect condition.
By Patricia G.
Fantastic product, wallet-friendly. Highly recommend!
By Edwin B.
Quality product. Recommended. Also, the seller has a broad range of styles and sizes.
By Gary A.
The dress was exactly as pictured online. Super affordable, fabulous quality! Worth every penny! 100% recommend!
By Ebony R.
I ordered two sweatshirts for Christmas for my husband on 11/6 and STILL DO NOT HAVE THEM! Customer service says to be patient and they will try to update tracking… as of today (12/29) it’s supposedly in IL (I’m in PA) but the distribution center it’s at doesn’t have great reviews so I’m not having high expectations… wish me luck but don’t order from here - never again for me!
By Sarah S.
I ordered back on December 2, and decided to cancel 12 minutes after order, but they said cannot cancel if order is pkg'd already. Emailed right away and reply was that order couldn't be canceled. Requested again with same results. If it was pkg'd within the 12 minutes of my attempt to cancel, why haven't we gotten the order. Will be submitting this to BBB office as the company should not be allowed to sell products in our state or anywhere for that matter. Poor business practices, no product rec'd and I will be willing to pay the 60.00 to take to small claim for a full refund and all cost associated with getting a full refund. Do not buy from them. Has been 27 days since order?? Nothing received.
By Shelley F.
