Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
164 reviews
SugarwishSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sugarwish is a female-founded gifting company that flipped the gifting model based on the idea that the receiver choosing their own gift was a more fun and memorable gift experience!Ideal for employee appreciation, client thank-you's, and holiday gifting needs. This not only makes it fun for them but also guarantees they receive something they genuinely love.
Sugarwish (sugarwish.com) has 164 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
164 approved reviews, newest moderated first
I received a package of 8 varieties of mixed nuts for my birthday. The presentation and packaging was great, however many of the nuts were stale and ruined the whole experience.
By john G.
Response from Sugarwish· Jan 14, 2026
Hi John, Thanks for your feedback and letting us know. We'll reach out separately in a DM to gather more information so we can get some fresh ones sent your way. Thanks!
Value for money seems questionable. For $125 I get to buy two dozen brownies which I can buy in a store for $12. I get they are nicely packed but even so, I would rather receive the cash. No refunds are available, only repurposing for another recipient. Truly, as giver or receiver I don't think this offering provides anything unique or valuable.
By Roz
Response from Sugarwish· Jan 12, 2026
Thank you for sharing your feedback. Sugarwish gifts are valued a little differently than typical boxes of brownies from the store, since you get to pick your favorites and have them shipped directly to your doorstep. (S&H and tax is also included in our gift pricing). And our decadent brownies are baked fresh to order too. We'd be happy to connect via DM to answer any other specific questions you have about your gift too. We're glad you liked our beautiful packaging.
Package lost and 2 customer service reps. lied that it be resent and would arrive before Christmas. Never reshipped. Ordered a pre-picked package 12/7 & was adivsed would arrive in 4 - 6 days. On 12/8 Sugarwish provided USPS tracking link. On 12/10 departed USPS regional facility in Denver CO. On 12/14 link showed moving to next facility. On 12/17 link still showing moving to next facility (appears to be lost) so called and customer service rep. agreed after looking at the tracking that it looked like the package was lost. They said they would reship and it would arrive the latest 12/24. They would send an email. Email with details never arrived. Called on 12/18 and told was being picked and would ship that day and would arrive in 2 days. An email would be sent. 12/19 no email called but no customer support on Saturday. At that point contacted credit card company because they clearly lied about sending the replacement. I realize not their fault USPS lost (poor choice of shipper), but both reps lied about reshipping. I could have made alternative arrangements.
By Laura E.
Response from Sugarwish· Jan 12, 2026
Hi Laura. Thank you for taking the time to share what happened. We're sorry for the experience you had — especially during such an important and time-sensitive time. We understand why this was so frustrating. While we unfortunately don’t have control once a package is in transit with USPS, we do take full responsibility for the breakdown in communication that followed. Now that the holiday rush is behind us, we would really love the opportunity to make this right. If you’re open to it, we’d be happy to send you a new Sugarwish gift at no cost — one that can be delivered instantly to your inbox so there are no shipping delays, or shipped fresh to an address of your choosing. Please DM us on how you’d prefer to proceed. Your feedback truly matters to us, and we appreciate you giving us the chance to address this.
Received a gift of 6 different candies on 12/24/2025. 3 of the 6 were stale. They were probably expired but no way to tell as there is no expiration dates. Example, gummies were so hard that when I tapped them on the counter they made a clicking noise. They were not soft at all. I contacted Sugarwish on 12/24 and they sent me an email to pick out new candy. I put my replacement order in on 12/25. It’s now 1/7/2026 and my replacement items have yet to be shipped.
By JN
Response from Sugarwish· Jan 7, 2026
Thank you for letting us know and for your feedback. We'll reach out separately to gather more details regarding this situation.
While the packaging is really cool the overall experience was very disappointing. Paying that much for a cookie with no flavor, poor texture and fell apart out of the packaging. For that price I would rather go out and purchase some Oreo's that will not fall apart in milk.
By Shayne B.
Response from Sugarwish· Dec 21, 2025
We’re sorry to hear that the cookie didn’t meet your expectations, that’s never the experience we want anyone to have. While our packaging is meant to add a fun and memorable touch, the quality and enjoyment of the product itself matter most and it sounds like we missed the mark. We appreciate you calling this out, and we’ll be sharing your comments with our product team as we continue to improve. If you’re open to it, we’d love the chance to make this right — please reach out to our support team at [email protected] or by calling (720) 907-1974 so we can help. Thanks
I love gifting Sugarwish. My friends and family get to pick exactly what they want. It's a double treat, really, because the recipient is notified of their gift that they select, then when it does arrive it's beautifully packaged in a teal and red gift box! The quality of the candy and treats is superb.
By Home with a T.
Response from Sugarwish· Dec 8, 2025
Thank you so much for the sweet note! We appreciate you using us for your gifting needs!
Sugarwish has been a huge supporter of LOLA'S Rescue and always donate gifts for us to auction off! We love all there stuff and the employees! They are so generous and thoughtful 💕
By Ireland T.
Response from Sugarwish· Dec 8, 2025
Thanks for the kind shout-out! We love supporting the amazing, vital work you all do at LOLA'S Rescue. ❤️
I received these as a gift and it was so easy to redeem the gift card. There were so many fun options to choose from and everything I selected (cookies) was fresh and DELICIOUS!!
By Heather
Response from Sugarwish· Dec 8, 2025
That's so great to hear, Heather! We put a lot of care into making the redemption process easy and ensuring our treat options are top-notch. Enjoy every bite, and thank you for sharing your experience!
