Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
142 reviews
SugarCRMSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sales Automation for Sales Warriors: Click Less, Sell More.Sugar Sell takes the blind spots, busy work, and roadblocks out of customer relationship management, making it easier for sales organizations to focus on engaging with their customers and growing their business. With Sugar Sell, you can empower your sales teams to drive revenue, increase efficiency, shorten sales cycle, and deliver meaningful customer buying experiences.
SugarCRM (sugarcrm.com) has 142 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
142 approved reviews, newest moderated first
We are a small business and use the basic features of Goldmine. My rating is based on the support we get when needed.
By customer
Response from SugarCRM· Mar 28, 2019
Thank you for your review and for your business.
To date our experience with the W-systems team has been solid. All staff from sales, project manager, leadership, and engineering have been knowledgeable, accessible, and spent time to understand our business needs. Have gone through CRM selection, development, and deployment once before this process with W-Systems has been more cost effective and faster. My only suggestion, improve the sales to project management hand off. Happy to provide additional color if needed. Again, would choose W-systems again.
By VP of S.
Response from SugarCRM· Mar 28, 2019
Thank you for the feedback. I am glad that our team has done a good job. I am going to reach out to review your experience with the sales to services hand-off. This is an especially important step for us to ensure that the services team is fully aware of what the sales team has discussed with the client and the set of assumptions that go into the quote.
Mark did a great job upgrading our Goldmine. He was knowledgeable, quick and efficient while still being careful. He was proactive suggesting ways to clean up our install.
By customer
Response from SugarCRM· Mar 28, 2019
Mark and all of us at W-Systems appreciate your business and review.
Great Service, always there if you need them.
By Gary S.
Response from SugarCRM· Mar 27, 2019
Thanks Gary. Nice review and thank you for your business.
Great technical support. Mark Thudium is great to work with and he's a great problem solver.
By Randy Pit w/ G.
Response from SugarCRM· Mar 27, 2019
Thanks Randy. Mark and all of us at W-Systems appreciate your business and compliments.
Lynn (Support) and Andrei (Development) and their entire team have been awesome to work with! These guys KNOW Goldmine and continue to improve their product for our 300 users.
By Tom D.
Response from SugarCRM· Mar 27, 2019
Thank you Tom. Those teams really enjoy working with you and trust you have placed with us these past years. We all look forward to making sure this solution continues to serve your organization.
I'm giving this an average review, as my experience with UpCurve/W-Systems has been good overall, but lately, there's been a lot of miscommunication/no-communication and big delays with the fixes in our instance that's causing problems in our environment. I'm hoping this changes in the near future.
By S&S Truck Parts, L.
Response from SugarCRM· Mar 27, 2019
Thanks for the feedback. The service teams were chagrinned about this and do feel we fell down a bit communicating about the recent server upgrade. We apologize and we will try to make it up to you.
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
By Cheri C.
Response from SugarCRM· Mar 27, 2019
Thanks Cheri. You put some smiles on the dev team. We all read these reviews as they come in and appreciate the kind words. Thank you for your trust and business.
