great customer service
I emailed them questioning about a piece I needed. They responded directly. I ordered and it came within a week
By Jessica D.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
779 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An online retailer for all things Suburban. We can help you locate and purchase any parts you may need for all things Suburban MFG including water heaters, furnaces, stoves, fire pits and all things associated.
SuburbanRVparts/FurrionRVparts (suburbanrvparts.com) has 779 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
I emailed them questioning about a piece I needed. They responded directly. I ordered and it came within a week
By Jessica D.
Yes!!! terrific job, gret service, fair priced and excellent techmnical help to verify correct part. j skalet
By john S.
Part recieved was a perfect fit. Shipping was fast also. Thank you for the great results
By Marsha I.
Great service
By Ed V.
DUE TO ME ORDERING THE WRONG DOOR i HAVE BEEN IN TOUCH WITH CUSTOMER SERVICE. WHOEVER IT IS SHE OR HE DESERVE KUDOS. I NOW HAVE THE CORRECT PART, MONEY HAS BEEN RETURNED TO PAYPAL AND AM SHIPPING THE INCORRECT PART BACK. HAD EXCELLENT RESPONSES TO ALL INQUIRIES.
By John E.
Fast,affordable and friendly staff!!
By Mike D.
They sent me the right part in a timely fashion but they charged me $10 for one bolt and one nut...plus $7 to ship it. (my understanding was that is would be the entire set of 6 bolts and nuts) I wrote an email to complain and I didn't get a response, so I won't do business with them again.
By Daryl R.
Response from SuburbanRVparts/FurrionRVparts· Aug 19, 2019
Hi Daryl, I am sorry for the misunderstanding but in the item description it states that this is only for one nut and bolt. We also did receive and respond to your email apologizing for this. Small cosmetic items are more expensive to ship than we both would like. Our distributor has a minimum package size so unfortunately we can not alter the lowest priced shipping. I am sorry again for the misunderstanding
Quick reply. Very Helpful.
By Courtney S.