Suburban PropaneReviews of suburbanpropane.com

Curtis Lumber in Hoosick Falls NY had an issue with our propane main cylinder, where a leak was detected. This would have shut down our lumber yard, which is detrimental for a small business. We were lucky to have a Suburban Propane dealer nearby in Bennington VT. Shari Pembroke was able to dispatch a technician, Mark, who was Johnny-On-The-Spot! Within 15 minutes, he was in our yard addressing the problem and had us up and running in less than an hour. Mark isn't even from our designated delivery area, but Suburban realized the nature of the situation and delivered excellent service in a timely fashion to keep our business running with minimal interruption. Thanks to all who helped with this.

any phone call to Laura or Diane in Customer Service in the Manchester VT office is handled efficiently and cordially. i've had service techs Larry and Mark work on our Manchester home and they've been prompt, professional and excellent. i am more than pleased with these Suburban employees.

In my review I would like to call attention to the work performed by two people working for suburban propane in nashville, Indiana. It was the recent cold spell and I ran out of propane. I called the local office and the very nice person , Georgeann,was able to get service out very quickly. When a leak was detected at that time, I called again and very quickly Jon Lucas came out, replaced some old regulators and turned the propane back on. It is not often that you can receive such attention and excellent service these days. My thanks to these two individuals and to Suburban Propane, Nashville, IN

I called suburban propane and spoke with Georgiana. She was so helpful, I was in dyer need of help and she was able to help me with everything and all the while calming me down. She was so pleasant and great to work with I will ask to speak with her from now on. After she helped me with my service I had a problem a day later and I contacted her and she went over and beyond. Not only did she send JR out to help asap she called back to let me know where he was and she called back to make sure my issue was resolved. Most utility companies get a bad reputation but suburban propane should be grateful for such amazing employees that not only do their job but do it well. Thank you so much Georgiana and JR for all your help!

Cape Coral, FL Office Recent installation for LPG service to generator. Great staff, very accomodating. Flawless service from beginning to end of project. Thank you.

For me, it was a great experience, they were able to get me a good price on propane. They stood by everything they promised and delivered. Their tech did an excellent job. Would highly recommend!

We have a new build and were needing to have propane hooked up. Surburban has sent technicians out multiple times and they have been so pleasant, even though at times we didn't have things ready for them. I have to give a special shout out to Edgar and Brian. They were so patient with me and made sure that I fully understood everything before leaving. I'm sure that they got tired of all my questions, but they never showed it and gave me the best service possible. I appreciate their time and patience and 100% customer care when coming our to service our residence.

For the Newport, NC office: A shout-out to Driver "Al" who was one of the most friendly and knowledgeable drivers. He patiently explained to me how he determined the gauge to be working properly and what level he filled tank and why. In addtion, the customer service by the ladies in the Newport, NC office was exceptional. So refreshing to interact with people who are nice to talk with,answer questions with kindness and professionalism.