Suburban PropaneReviews of suburbanpropane.com

Terrible, awful, no-good company. Refilled my tank in Nov 2021 without me ordering the propane. I haven't ordered propane for years. They offered to come remove the tank (full of propane I never ordered). Took two months to come get the tank. Charged me a removal and restocking fee when I had the tank removed. Charged me numerous late fees on the propane I NEVER ORDERED. Called repeatedly to try to fix the problem. Now am told I owe money for closing my account. Very frustrating! Do not use this company.

Horrible. One problem after another. When you're NOT on automatic fill, then come and fill anyway and then charge you. They put my tank partially in front of the gate to my backyard, unbelievable. I was told the tank needed to be near empty to move it. No problem, DO NOT FILL. They filled THREE more times with me calling every time to ask to take me off of automatic. I was never supposed to be on automatic. Last year they came out and filled my tank instead of a neighbor and charged me. Once again, they filled last month and billed me again. Find another company.

I was a customer of suburban Propane and about a month ago I sold my house and moved and propane was no longer needed. When you sell a house you’re supposed to get the difference paid back of what is left in the tank. Well it’s been over a month and I’ve not received it yet. When I called they said it would be another 10-15 because they “forgot to process it”. I got upset and asked for a manager. Of course there is no manager and if you call corporate which I was non politely informed by Anita it will only get sent back to them. So basically they have already resold the propane that I paid for and they have their money but I’m still waiting for mine. They are con artists. I want everyone to know. I’ve always had poor service from them but this is the last straw.

Price gouging. Unfair billing. There is no way, whatsoever, to monitor what these people are actually doing, and they take advantage. They do not fill the tanks all the way, but bill you for it. You place an order for them to come regularly on a schedule, they do not come and then charge an extra $195 to come out on 'will call,' meaning it is urgent that you get propane because the temperatures are 30*, but you've ordered it a week ago. Then they tell you , oh, we have been too busy to get to you, but if you pay the extra fee, we can come provide your heat and hot water. Someone should shut this place down!

I never made it to customer status because Suburban ghosted me. I contacted Suburban Propane Waldor MD, on 4 Feb and spoke to Tina, who was super friendly. I explained I needed to upgrade my currently owned 350 gal propane tank to a 500 or 1000 gallon. We spoke for a good 22 minutes discussing the reasons I wanted to upgrade, how I ended up with a 350, how Suburban could asset, again, she was very friendly & compassionate and she scheduled a tech visit. 10 Feb, Tina called to inform me of an emergency situation & we rescheduled for the 14th. 14th Tech came out and it was an absolute waste of time, all he said was yeap, you need to upgrade, I’ll let Tina know and have her send you something in writing as the pricing is done by the office and maybe they can swap out your tank but I don’t get involved in that which was part of the reason for him coming out. So, I hear nothing from the office or Tina so I called on the 18th and spoke to Tina, she said she would be working over the weekend & would definitely email me an inventory for a 500 gallon and I asked for one for 1000 as well. She assured me she’d send both. Welll, it’s 24 February and not only have I not received the promised inventory I have not heard back from Tina or anyone at Suburban, they ghosted me for whatever reason. I didn’t ask for the tank for free. I stated I was willing to pay out right for whatever upgrade and costs. If something happened where circumstances changed, no longer in stock, complications from whatever or you simply chose not sell me a tank for whatever reason, you let a customer know. You don’t ghost them. Unprofessional, Horrible customer service and disrespectful, they wasted 3 weeks of my time.

I tried to order propane from Suburban propane. I asked them for a price to deliver propane and that price came in at $4.30 per gallon. I literally live 1 mile from Suburban propane. Suburban propane owns my 1000 gallon tank that is underground and I am currently paying a yearly leasing fee to lease the tank. I contact NUMEROUS other propane companies with the cheapest coming in at $2.17 per gallon and the most expensive coming in at $2.99 per gallon. I had my wife call Suburban Propane to "act" like she lived in a different location and wanted to have propane delivered. She told Suburban Propane that she was not a regular customer and she was quoted at $2.99 per gallon. It seems that because I do not own my propane tank and other propane companies can not fill this tank because it's owned by Suburban, Suburban has taken it upon themselves to completely price gouge me. This is completely unfair especially in the Covid-19 climate. This should not be allowed!

Seriously if I could give them zero stars I would. I’ve been dealing with an incorrect bill and their extremely poor customer service for over a year. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. I wasn’t asking for discounts or anything unreasonable. I was told by multiple employees that this would be resolved. Lies. I was told multiple times that our deliveries wouldn’t be put on hold until this was settled. More lies. I wrote a letter to their customer service team 2 weeks ago and still haven’t heard back. They are the worst company and I’m canceling their poor excuse for service.

We have been trying to use their service since 11/09/21, when they so kindly took a large down payment. Service technicians have shown up once, on 01/14/22, then didn't pass the County Inspection days later. We hurriedly got a plumber to get all of the preparations complete on our end, as we assumed they'd return promptly to address the issue and complete our hook up, but that has not been the case. They invoiced us on 01/20/22 for the FULL AMOUNT, no down payment reflected, showing DUE UPON RECEIPT, despite the fact that we still have NOTHING hooked up. We had previously received STATEMENTS showing $0 due, as well as reflecting the credit for the amount paid. Interesting how this one was an INVOICE, despite a phone call (in response to our complaint) stating it was not a bill. What is it then? We were told last week that 02/07 we would have someone here. We waited and no one showed so we called around 3pm to make sure we were on the right day and were told yes, someone would be here. We got an email at 4:11pm stating a technician was on the way. It is now 6:37pm, no one has shown up. This customer service is the absolute worst and the billing isn't any better.