subsplash.comReviews of subsplash.com

I love the Subsplash platform. I don't have much experience with web design or app creation, but using Subsplash I was able to create a clean and professional experience for our church. It would be nice if there was a live phone number to call for support, but they are good about emailing back about an issue - usually in under an hour.

Honestly, such great support when I've needed it and continuous, innovative improvement. I recommend Subsplash consistently to others.

The vast majority of my experience with Subsplash has been positive. The platform is user friendly. Anytime I have run into any type of issue, the Subsplash support team has always been supportive and quick to respond. In their upcoming updates, I would like to see more precise data from the analytics and the trending category.

Subsplash’s platform has helped us as a church keep in consistent communication to our members of upcoming events, as well as provide regular content for our people to stay connected during this pandemic.

1. The Subsplash user experience for the people in our church, and beyond, is excellent. As a platform to reach people and help them stay connected there is nothing better! 2. The dashboard is not intuitive, eg the link between lists and media items - and it takes some learning - but we accept that this is necessary to have such a flexible and powerful platform. 3. When we have had problems (fortunately none recently, but we have had a lot in our time) the disconnect between the us and the developers is very frustrating and the main reason for our low score. Having "customer relations" people (who often change every day as we seek a response) who act as intermediaries between us and the technical team & developers is really poor. Yes, I know you want to protect the technical team, but you could have three way conversations at least. Many times the developers and "their workload" are given as excuses, for long delays. 4. From our experience, when we have a problem, we don't have any one person in Subsplash who is looking out to help us. The change of people (often daily) is frustrating as we have to re-explain the matter over and over. And, there has rarely been a sense of someone saying "I will get this fixed for you". Hence the frustration of having to keep pushing Subsplash to fix problems. 5. As we are in Australia, we feel also left out. When we started we where told the the in-app giving would become available soon, but that has not happened, and it continues to disappoint - we pay the same fee as your US and UK clients but we miss a vital ingredient. 6. Also, because we are Australia, we have to pay a large fee as an Apple Developer (this is an Apple Australia thing). Not so in the US. We have made requests for Subsplash to compensate, as this what not a cost when we started with you, but that hasn't happened. This just makes us feel Subsplash is not so concerned about us. I have spoke frankly as I believe it will help you. Nothing I have said is new in our correspondence. But the rating .... well that the first time we have been asked. Thank you. And please, we do NOT want any gift!

The support staff are quick to respond and very supportive. Also, the various applications are fairly easy to learn and support.

Great people to work with.

Working with Subplash has been awesome! Super convenient. Great support! And overall a great platform!