StudentuniverseReviews of studentuniverse.com

Very bad customer service. My advice is to book directly from the airline, at least you get decent customer service. Very disappointing for them to claim being a student focused company. Never again. Edit: sir/madam, please read the hundreds of other reviews: your customer service is very bad and unfriendly. The issue I'm describing was immediately resolved by the airline itself. Turns out, there was an easy solution. Good luck with improving your company.

They’re so difficult to work with. Zero customer service. You can never get anyone on the phone and their flights are way more expensive then what they claim they will be.

We thought this site was great, love student pricing and all. BUT when a problem comes up, it is clear that you are on your own and this company will not resolve it or is only going to resolve it for a list of fees - cute trick. The issue that occurred at the airport that caused the missed flight was resolved over the phone with the airline and they gave a green light to rebook at no cost (thank you KLM, you’re the best), but the third party agency needed to call in, seems like a simple step… That was 9 hours ago. Divanni, who is 18 years old, was stranded for 11 hours in the airport waiting for 'an email' that has still never came, though updates were promised. There were two flights today that he could have been rebooked on. NO COMMUNICATION FROM SU. this is shockingly bad customer service, because flight cancellations and changes are obviously urgent situations, and airlines typically resolve it as quickly as possible. student universe seems perfectly fine with stranding students, young adults, in precarious situations and trying to get more fees out of a desparate situation. We called at least five times because there were no emails or return calls. Called again this evening, and immediately after we see that the reservation has been deactivated and cannot be opened. Interesting. We are keeping documentation of all of this, and will work with KLM to report this to consumer protection authorities. DO NOT TRUST THIS COMPANY!!! THEY WILL ABANDON YOU WHEN ANYTHING GOES WRONG EVEN IF IT IS EASILY REPAIRABLE.

Take care as they are not professionals. I lost almost $2k with them NO refund and NO credit.

I will NEVER EVER use this site again. I accidentally booked the wrong date two days ago, and reached out right afterwards to ask for help in rebooking.I was told that I should wait three hours until the ticket was issued, and then call back. Never mind that this would be at one a.m. I was told that this was the only way to go. I have been stuck in phone hell ever since. They keep on telling me that they are waiting for approval from the airline to process my request. I got one email saying that they tried calling me, but I didn’t answer. Well no wonder- that was at four a.m.!!!! I have received no confirmation, no tickets, just emails after each call to customer service telling me that they registered my call. I am going to cancel the credit card charge and lodge a complaint with the NYS Consumer Protection Board. STAY AWAY FROM THIS SITE!!!

1)The whole basis for this company’s existence is to give its student client base better deals on travel. This is the first failing point. Prices are no better if not dearer than on other simpler to use sites / airlines direct. 2) the whole booking experience is very convoluted and awkward requiring photos of passports and credit cards and authorisations if you as a parent want to purchase a ticket for your children. 3) The cherry on the cake comes when you try to get an answer from them afte 3 months and on the eve of your flight chasing the print out of the seats you have paid for 3 months earlier, just to be told that they are sorry and that they will refund you the cost of your purchased seats!!! This only because I wrote to them chasing this issue up; had I not? …. I don’t know! Never will I avail myself of this company’s services again! Terrible!

La peor experiencia, la página es una estafa. Me confirmaron el vuelo, me llegó todos los documentos y a 4 días de mi viaje me cancelaron y solo me enviaron un correo indicando que el dinero será devuelto en un mes a mi cuenta, se imaginan que te cancelen a 4 días de tu viaje, los precios estan 4 veces más altos. Pésima experiencia, veía comentarios negativos pero lastimosamente no tome cuidado. Miren las reseñas negativas de esta compañía cada una es cierta.

I have booked the ticket for 210 eur and card protection of the website block me to proceed. I am still waiting for the refund. Please don't book this website again. scam