Great service
Great service, wonderful product!
By CC
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
253 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Celebrating a decade of award-winning design, Stuart & Lau builds best-in-class carry solutions that are engineered for effortless mobility in a timeless, classic form.
Stuart & Lau (stuartandlau.com) has 253 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
253 approved reviews, newest moderated first
Great service, wonderful product!
By CC
Great and very friendly customer service as they helped following up on delivery delays from FedEx. I'm very happy with my BG backpack. Great product
By Armando Familiar de la G.
I'm not much of a fashionista, but I have to say this is the best looking, best functioning bag I've ever owned. Really thoughtfully and beautifully designed and made!
By Seth N.
We bought the Cary Briefcase - Double in Espresso. It is a beautiful briefcase with many thoughtful features. We are impressed with the quality of the Stuart & Lau products and found their Customer Service wonderfully responsive.
By Linda M.
I love the product. Customer service took the time to locate a product already in the USA, so I could avoid waiting addition time for the next product run. Moreover, they gave me clear, transparent answers to my questions on how tariffs impact their pricing.
By Donald M.
Great bag and good materials!! After sales is awsome as well. Keep it up guys and your doing well. May God bless your business🙏
By Vinferr V.
Customer service went above and beyond for my bag that was approaching seven years old and had been discontinued for several years now.
By John
I do not write reviews but i'm taking a minute to say this is the best bag i've owned (double briefcase in blue). Daily use, flights, literally goes with me everywhere. After 3 years it hardly looks used and it just doesn't attract stains. Found a mark on it last week and just scratched it off. Yes it's pricey but I adore this bag (and i've used Tumi all my career). The only improvement is the shoulder strap. too slippery.
By Paul B.