Stroller OrlandoReviews of strollerfy.com

My neice and I rented a stroller Tuesday, when we went to the bell stand to pick up the stroller. It was in very poor condition, dirty and a piece on the canopy is broken. We notified them as soon as we got the stroller that evening. We asked that they come out to replace it. The next morning at 7 AM. We had park reservations and had to leave early. The person who responded to the text, was argumentative rude and completely refused to deliver by 7am. He offered her 7:15 and she said that was inconvenient but agreed to that time. He then responded several minutes later. If that's what she wanted to do when she already said in the text to be there at 7:15. No one ever showed up the following morning.We never got a replacement and we've been dealing with a busted dirty worn out stroller for several days now!!! This is absolutely 💯 unacceptable customer service and we would like a refund of at least 1/2 the cost for our inconvenience and trouble. We ended up cleaning and disinfecting the stroller the best we could. But it's stained and worn out with broken parts as stated above.

My family and I rented a scooter and stroller for a week from stroller Orlando (now strollerfly) but I wouldn't recommend to my friends, family or clients. The battery of the scooter didn't hold a long charge especially for a full day in the parks. The stroller wasn't easy to maneuver - it was hard making turns. I honestly didn't think anything of it and probably was wouldn't have even posted. But a foam part of the handlebar came off and the company claims to offer "free insurance" and now wants to charge us to replace it because it's not a part of what's "covered."

Absolute Garbage. The stroller they gave us was broken, which we only discovered once we got to the theme park parking lot. There is no phone number to reach them so they required a text message and email. The response times were so slow that we wasted hours trying to coordinate with them, and they didn’t have any extras to loan us. They said they would reimburse us if we rented a crappy park stroller, but then they stopped responding and never reimbursed us for the broken stroller (which they did pick up at the specified date/time) or the park rental. They have not responded to any of our emails/texts since the incident and have taken zero responsibility for ruining our vacation with their unreliability and horrible service. Save yourself the stress and go with a reputable company that actually is accountable.

I would give zero stars but can’t. I rented from strollerorlando.com for our Disney World visit in April. I rented a double stroller and everything seemed fine until we got to the Magic Kingdom parking lot on our last day and the stroller wouldn’t stay open. There was something wrong with a locking mechanism making the stroller impossible to use. Strollerorlando.com doesn’t have a phone number you can call for emergencies so we had to send a text and an email and hope someone would get back to us. Long story short: horrible communication, tons of wasted time waiting for responses (like 20 minutes to and hour between responses even though they knew we were in a bind), they had no backup stroller to offer, they said they would reimburse us for a park rental and then never did, AND they have since completely stopped responding to our attempts to contact them for some sort of reconciliation. Absolutely DO NOT USE THEM!!!! They will give you trashed items and then completely ghost you!!