StravaReviews of strava.com

Recently taken £54.99 without any consent and without any prior warning via an email, they also done this before my renewal date. Have contacted customer services, which incidentally they try to make as confusing as possible, and had no reply, judging by other people’s reviews I’m not holding out much hope. Be warned if you start a subscription to remember renewal date as they won’t remind you. Update 25th September I initially gave a one star review, but I have since received an email stating they were working through a back log and please be patient, they have now returned the £54.99 with an apology. So due to them rectifying my issue I have updated to 4 stars.

This app makes it easy to keep track of my workouts and progress

Only because I can't zero star them. They've taken £55 without my consent and with no warning. Ignoring emails and no other way to contact them. I'm absolutely disgusted. I was intending to use them in future when the subscription would have been needed but definitely not now. Lots of ppl having issues with the shocking lack of customer support given that they charge!!

Customer support does not exist other than a bot. I am trying to give them money for a subscription and just get sent in circles by the USELESS A.I. system. UPDATE::: A human being has been in touch. It may have taken a month but once a human was involved my issue was fixed quickly. Obviously the managment do not employ enough customer service personel. These days this is a very poor show.

Premetto che non ho mai pagato 1 centesimo per l'abbonamento a Strava, e mai lo farò, la mia recensione è solo per la versione free, che uso ormai dal novembre 2019. A me Strava serve più che altro a fini statistici, per sapere quanti km faccio in un certo periodo, i tempi medi e il dislivello. Ma riguardo alla parte "social" dell'app (si propone infatti come un FB per ciclisti e corridori), penso che sia indecente, anzi è proprio un'app tossica. Non c'è nessun controllo, neanche grossolano, sulle prestazioni degli "atleti": e così ti trovi gente coi capelli bianchi e con la panza che diventa KOM di un segmento a velocità medie da mezzo meccanico più che da bici (l'ultimo esempio che ho notato: 117 km/h su una strada cittadina!). Oppure gente che registra attività di un secondo e di un metro di distanza. E c'è pure gente che assegna kudos! Ormai ho settato le mie attività a livello di privacy "solo per me", e non mi interessa sapere quello che fanno gli altri, perchè i dati sono del tutto inaffidabili. Le mappe poi sono basilari e per nulla precise: va bene che, ripeto, uso la versione free, ma pure Google Maps è free eppure è un'app super dettagliata! Quindi per l'uso che ne faccio io Strava può essere accettabile, ma non vale assolutamente spenderci soldi.

Strava Support - there is no support. I have a paid subscription with zero assistance. They use their standard Q&A to answer but I need manual intervention as the Q&A recommends. What is happening Strava? There should be another platform that takes the monopoly maybe then they will listen?

When you stop payment to Strava they cancel all your records, time etc.

I am not very tech savvy, but about a year ago I acquired a secondhand smart 'phone and signed up to monthly (i.e. non Pay As You Go) 'phone tariff. As a keen runner since 2pm on the 11th September 1988, I thought it time for me to fully join the tech infested running age and get the free Strava app that those in my Running Club were using. Alas, it did not seem to be available, so I signed up to an annual membership. I found it very baffling but that's normal for me with technology. I was once a very competitive runner. If I was more than a few seconds off my PB on my morning run I would fret! Old age and the effects of a bug having destroyed part of my lungs has changed that, and I am now just an enthusiastic plodder who knows his limitations. My needs are simple and limited these days, All I need to know is the distance run, the time it took and the elevation climbed. Strava does offer this, and much, much more. I do not need the much, much more and I am totally baffled by it - but I am paying for it handsomely. A year on and a little more tech savvy, I looked into other options that might suit my needs. I found one on google store (which is not reviewed by the running press because there is nowt in it for them) tried it out, found it met my needs - and its free! I have cancelled my Strava subscription. Strava may be the best option for enthusiastic, tech savvy runners, but for those with more limited needs, tech abilities or budgets, there are more suitable options out there.