The STRAT Las VegasReviews of stratospherehotel.com

They truly deserve ZERO 🌟 I visited a week ago was given a very bad attitude by the Asian cocky boy at checkin Zachary I believe was his name I even made a smart remark like you don't have any guest and the one here you are being so awful I give you all avyear for final collapse of business he still had to put his smart remark the next day at checkout I tried calling ftom the room multiple times their Ai kept me on the loop and it wouldn't transfer me so I called l notified the operator she was apologetic I stopped by the front desk to request my itinerary I mentioned the extra $100 charge the sarcastic Caucasian said that is our rates what did y ou expect $5 rooms his ghetto Manager was standing next to him so when I raised my voice simply telling him they don't need to talk to guest like that she started going off the rails calling security and the rest you can see in my video and her video too which I am going to have to file some type of legal action for the way I was treated and abused as a guest Watch at rychernandez

1.) I was told that the room smoking sensors would not go off if I didn't smoke in the room. Despite NOT smoking in the room, the sensors went off anyway and I was charged for smoking even though I never smoked in the room. The front desk supervisor told me she would investigate the smoking sensor and call me back. She never called back and no investigation was done, resulting in a $566 charge. Reviews from other previous customers show this happens often. This is clearly a tactic to steal additional money from the customers. 2.) Despite having paid for the newly upgraded room, there was no chair in the room, the hair dryer was inoperative, the room was warm despite turning the thermostat down, the toilet paper holder was broken, no microwave in the room, and shower water pressure was very low. 3.) Of the 7 restaurants available, only 3 of them were open during our stay. 4.) Surrender of my ID card to use a luggage cart is unacceptable, considering the level of ID theft in today's economy. 5.) I tried calling the front desk/operator several times and there was never an answer.

The payouts for this casino is literally trash. Never do I walk out of this casino with winnings. I come a few times a week has with personal money and my weekly free play and its nothing but trash every single time. So I waste gas to come here just to leave broke 😂 not just once in a while everytime. This is truly just my personal and crapy experience I get each week so I thought I'd share maybe save some people some money.

They canceled a show with no notice. The box office workers said they canceled all the time...why have it? This piece of garbage hotel is a pain to get to, it is dirty and disgusting. I am not even sure if a credit was issued. Stay away from this dump at all cost.

DON'T HAVE ANYTHING TO DO WITH THIS ESTABLISHMENT! WE WERE THERE FOR VACATION IN NOVEMBER AND HAD OVER $1000 STOLEN FROM OUR ROOM AND ANOTHER ROOM RUMMAGED THROUGH.!! THEY HAVE DONE NOTHING ABOUT IT!! GETTING NOTHING BUT A RUN AROUND FROM SECURITY, RISK MANAGEMENT AND THE MANAGER. TOTALLY UNACCEPTABLE!! PS. Room was horrible! Dirty, broken bed, lifted bathroom tiles, just gross!

I had a terrible experience at this hotel in October.! Upon arrival it took forever to be greeted and helped the self check in wouldn't work because we were checking in after 12 am. The room was kinda plain and dirty. 1-2 days into my trip I realized that my card had been charged $246. When we went down and asked they said it was for a smoking fee but the pending charge was listed before they even recorded the fee and the the supposed smoking occurrence. The lady said and your lucky our smoking fee is normally more than that. It was proposterous I know my friend nor I had smoked in the room. If we were smoking prior to them catching us why would it have only gone off once? We argued back and forth but they refused to return our fraudulent charges I was only supposed to pay the resort fees ($209+) with them returning my deposit. Instead I was charged an additional amount all totaling $650. And they don't care to help you. I have read so many reviews of people booking smoking rooms and the strat says once they are there oh we have u down for a non smoking room we can upgrade you to a smoking one? Then people with a non smoking room they put in a smoking room resulting in them paying to upgrade to a non smoking room and then they still have the audacity to add on a smoking fee due to the alarm going off... when clearly these people don't smoke paying extra to upgrade to a non smoking and then they still slap on more. It seems this is their tactic when someone books through a third party to make up for the difference in price. They also have no washcloths, dirty/dusty rooms, no free breakfast, or discount to anything in the hotel! And the pool closes at 6pm

Stayed 9/18-9/21 but checked out one day early (9/20) before 11 am and was told I could get my last night (Room & tax, resort fee , upgrade charge).THE WHOLE HOTEL & CASINO SMELLS LIKE CIGARETTES AND WEED! (CASINO , ROOMS , VALET , EVERYWHERE!) We originally had a select double queen room booked while silly me figured it would at least have a mini fridge however it did not. It also smelled of cigarettes and weed..I asked concierge but was just offered to upgrade. I initially declined however when my AC thermostat would not register when you pressed a button I was basically forced to upgrade if I wanted to be comfortable. So I repacked my things as I've been in the first room for a few hours at this point, I upgraded to an Elevate king room ( newest remodeled rooms). Women on phone told me floor 10 and below are the nicest so I said let me get the newest nicest so she put me on floor 11... No big deal however the room DID NOT look like the picture that was advertised. The bed was a regular bed and NOT the thick mattress in pictures of said room. We were on floor 8 leaving the pool and housekeeping had some doors open cleaning rooms and the beds in those rooms looked just like the pictures so I think we got a "partially" Renovated room but paid full price. Shower head is right up against the wall and does not move enough so you are up against the wall while showering. If you're tall, good luck! Tower was shut down all day Thursday for Sarah's birthday apparently but was not told until the morning . This forced us to pay weekend pricing to visit the tower rather than weekday pricing. All this wasn't too terrible but nail in the coffin is the FRAUDELENT smoking damage fee of $350 they added to my stay. WE DONT SMOKE!!! I went down to make sure I would get refunded if I check out a day early which helped the hotel as they mentioned they had 1000 check-ins and 1000 check outs for the day (9/20) . I was told a manager had to come speak with me because my account had a balance. I was then informed I was accessed a smoking fee. They showed me a graph of air quality for their special sensors they have in room that spiked at 4:20pm on Sept 19th. My wife and I traveled together the whole time on this trip and believe we were at the pool at that time however we did return not long after to take showers and get ready for the night. We did use a candle to not smell the new paint smell that the room had. I was told an investigation would which consisted of cleaning staff and security going in room to observe for evidence and they could check cameras to see if we were at the pool. This was told to me BEFORE I checked out. Come to find out I couldn't get room & tax back since i booked through expedia. I would get my upgrade charge and resort fee back for 1 night. I checked out expecting a call from management regarding this investigation since they made it seem they would get right on it. They had the room occupied within 2 hours or less of our checkout. I called for a few days until I got the answer back on the investigation that I would have to remind each person I spoke to about the incident so it obviously wasn't communicated properly when I checked out and completed the day it should of been. They say some lock report shows I was in the room at 4:19pm. This is a FRAUD. I stayed multiple nights and technically was in 2 different rooms and your sensor goes off only once??? SCAMMERS! Beware of this shady hotel. I do not recommend this hotel to anyone.

The headline room tariff doesn't include the "resort fee" so its really about double what you think it will be. They charge a "handling fee" of $6 for any mail delivered to you while you stay there. They say its on their website but I could not find it. The $75 daily all you can eat deal at their restaurants had a catch, the restaurants aren't open very often. Unlike other Hotels on the strip they charge $20 daily parking fees. The area is not very good, lots of homeless drug addicts and petty crooks hanging around. Don't walk around at night if you are a woman alone. The elevator to rooms is not security protected, a weird guy knocked on my door at 3am. On the positive side the views from the tower are awesome. For guests $10 to go up and a coffee is $4.50 once you are at the top.