Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
732 reviews
Huion Official StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 542 reviews with 5 stars · Clear filters
Great product
By Petko P.
Response from Huion Official Store· Jan 7, 2026
Hi Petko, Thank you for your feedback! We’re delighted to know you’re enjoying our product, and we truly appreciate your 5‑star review. Sincerely, HUION Customer Support
Customer support is great, Emma helped me process the exchange for my drawing tablet since the one I previously bought was too big for my desk. The wait was a bit long but she still managed to reply through high-volume requests. 10/10
By Lili S.
Response from Huion Official Store· Jan 3, 2026
Hi Lili, Thank you so much for sharing your experience with us. We’re truly glad to hear that Emma was able to support you through the exchange and make sure you ended up with a tablet that fits your workspace better. We know the wait during high‑volume periods can feel long, and we really appreciate your patience and understanding. Your kind words mean a lot! We’re grateful for your trust and look forward to being here for you whenever you need us. Sincerely, HUION Customer Support
It took a few times going back and forward to fix the issue I was having but it also wasnt the easiest thing to fix (I had a problem with my driver where my mini keydail wouldnt let me use its customiseable buttons and have my pen work at the same time... like I said very tricky) AND this was happening during Christmas break! I feel so bad having to ask for help during this period but they responded quickly and helped me until my problem was solved :) very much satisfied by the service.
By Sibs
Response from Huion Official Store· Jan 3, 2026
Hi Sibs, Thank you so much for sharing your experience! We’re really glad to hear that, even during the busy Christmas break, our team was able to respond quickly and stay with you until the tricky driver issue was fully resolved. It means a lot to know that our support helped you get both your pen and KeyDial Mini working together again. We truly appreciate your patience and kind words, and we’re delighted that you’re satisfied with the service. If you ever run into anything else, we’ll be here to help. Sincerely, HUION Customer Support
I purchased a tablet that unfortunately was ultimately not what I wanted. The communication during the return process was OUTSTANDING. I was treated professionally, courteously and quickly. I wish there had not been a restock fee and return shipping fee, but I completely understand the necessity. Overall, an extremely pleasant return experience.
By Adam P.
Response from Huion Official Store· Dec 31, 2025
Hi Adam, Thank you so much for taking the time to share this. Even though the tablet didn’t end up being the right fit for you, it means a lot to us that the return process felt smooth and well‑supported. Our team will be really glad to hear their communication made a positive difference. We appreciate your understanding regarding the restocking and return shipping fees, and we’re grateful for your kind words about the overall experience. If you ever decide to try another product in the future, we’ll be here and happy to help. Sincerely, HUION Customer Support
Unser geliefertes Zeichentablet flackert. Der Service reagierte super schnell mit Ersatzkabel, als auch das nicht funktionierte, wurde umgehend ein neues Zeichentablet zugesandt. Alles lief super und ich bin sehr zufrieden.
By Yvonne K.
Response from Huion Official Store· Dec 26, 2025
Hallo Yvonne, Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass unser Team so schnell helfen konnte und dass Sie am Ende ein funktionierendes Ersatzgerät erhalten haben. Es ist schön zu wissen, dass alles reibungslos geklappt hat und dass Sie zufrieden sind. Wenn Sie Fragen haben oder in Zukunft Unterstützung benötigen, sind wir immer gerne für Sie da. Viel Spaß mit Ihrem neuen Zeichentablett! Aufrichtig, HUION Kundenbetreuung
Customer service was outstanding. The replies were within 24 hours and helpful. The issue with my daughter's drawing tablet was handled better than I expected.
By Cynthia E.
Response from Huion Official Store· Dec 23, 2025
Hi Cynthia, Thank you so much for sharing this — it truly means a lot to us. We’re really glad to hear that our team was able to help with your daughter’s tablet and that the support you received felt timely and reassuring. Knowing we exceeded your expectations is the best kind of feedback we could hope for. If you ever need anything else, we’re always here to help. Enjoy the tablet! Sincerely, HUION Customer Support
Very friendly and quick responding customer service! Especially Nina, thank you for your service!
By tuney T.
Response from Huion Official Store· Dec 22, 2025
Hi tuney toons, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our customer service team. Nina will be so happy to know her support made a difference for you. We truly appreciate your feedback and look forward to continuing to provide you with the same friendly and responsive service whenever you need us. Sincerely, HUION Customer Support
Anna, the person in-charge of my case, made sure to respond to every one of my concerns almost daily and updated me with every bit of progress through out the weeks long process of replacing my Huion tablet.
By Daniel
Response from Huion Official Store· Dec 16, 2025
Hi Daniel, Thank you so much for your kind words! We’re really glad Anna was able to stay in touch with you throughout the process and make sure every concern was addressed. Your patience means a lot, and we’re happy we could find the right solution together. Thank you for choosing HUION! Sincerely, HUION Customer Support
