Fraudulent Behavior
I placed an online order with this company after they were closed for business. They only allow cancellations via email (see below) which I did shortly after placing. Their fulfillment department conveniently didn't read the cancelation email, which should have been waiting for them when they arrived for work. Instead, they filled the order, but did not ship it, so they could claim I would be subject to the 10% admin fee. Needless to say, I have filed a dispute with my credit card company. **BUYER BEWARE**. 15. Canceled orders regardless of when placed are subject to a 10% administrative fee IF we can cancel it before being pulled, packed and shipped. Please ask questions prior to ordering and if there are concerns prior to ordering, please let us address them before you submit your order. Cancellations must be done by e-mail in writing.
By molly
Response from Store 123ponds· May 31, 2018
Finally able to respond to this after a few years since we did not have access to do so through this site. The customer pasted the exact policy that is on our site and that they were aware of and then because it did not suit them they left us a negative report and then accusing us of fraudulent behavior. We have many orders to fill and we did not just wait for them to charge them a fee. We have many costs associated with cancelling an order and not to mention the loss in revenue from reviews like these that are simply not warranted. They also left out the fact that we offered to waive the fee should they simply want to change the order or keep it as store credit. I will also write that we have been in business since 1999 and as of 2018 we have over 200,000 customers. Every business will have a few unhappy customers. Nobody is perfect but we are very proud to say that out of all 200,000 customers we have satisfied most of them and as you can see from the minuscule amount of negative reviews on here we have done something right.