I had a problem with my order and they…
I had a problem with my order and they were extremely helpful sorting it out.
By Hannah U.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stone Lain is listed under Home Goods Stores.
Stone Lain (stonelain.com) has 451 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
451 approved reviews, newest moderated first
I had a problem with my order and they were extremely helpful sorting it out.
By Hannah U.
Customer service has been wonderful the product is disappointing I have now three different shades of gray and three different finishes and even two different mugs sizes and every time I get a shipment there’s a few of them broken
By Debra S.
the dinner set of dishes are beautiful It will be a great honor to serve dinner to my family on them. I have never seen a more beautiful set of dishes anywhere, and i have been shopping for a nice set of dinner plates for a long time
By SHEILA W.
Such a beautiful product. Not a scratch!
By Michael Z.
Love the plates! Packaged safely and arrived super quick
By Teyanna A.
I quite literally scoured every website known to man to find an affordable, chic, and minimalist dining set. This was the absolute winner
By Paula O.
I got what I expected. I really liked the design and color of the dishes. Although a broken cup arrived, they replaced it very soon and without problems.They have very good customer service. The dishes are stoneware; therefore the pieces are not light, but for me it does not matter.
By Olga
Poor quality product arrived broken & lost two in dishwasher.🙁☹️
By customer
Response from Stone Lain· Oct 20, 2021
Hi, thank you for taking the time to leave a review. We are sorry to hear that you received the items flawed and broken. Please contact our support team at "[email protected]" with a description of the issue and your order number, and a member of the team will be able to provide you with a resolution. Have a good day