Ridiculously long ship times…2 weeks…
Ridiculously long ship times…2 weeks from California to Colorado. They use the “Shop” service to purchase and ship, so you have no idea what the shipping status is.
By Brian
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
54 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stio offers beautiful, functional products for both the epic and quiet moments of outdoor life.
Stio (stio.com) has 54 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 2 reviews with 2 stars · Clear filters
Ridiculously long ship times…2 weeks from California to Colorado. They use the “Shop” service to purchase and ship, so you have no idea what the shipping status is.
By Brian
Nice products, HORRIBLE service. They charge your credit card, but then don't ship products and don't inform you of the delay. Customer service never answers the phone so you must email. They won't cancel an order even if it hasn't shipped and has no scheduled ship date... all while keeping your payment. Product reviews are always stellar, but no one ever mentions the service problems so I question the authenticity. Service seems to have deteriorated considerably.
By Allison S.