Customer service
Customer service. Perfect. Couldn’t ask for a nicer man associate. Listened, recommended and got my order shipped.
By Donna G.
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
62 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded by a US Navy Veteran in 1987 as a waterbed manufacture, Sterling has expanded to offer lines of Innerspring and Latex mattresses featuring interchangeable parts that allow you to extend the usable service life of your mattress from the standard 8-10 year, to 15-20 years and beyond by offering replaceable parts. This practice was held by the EPA to be a waste reducing practice as it prevents millions of mattresses from going to the dump. We pride ourselves on customer service, and hold ourselves to the highest standards of quality and on time delivery. We are FDA Class 1 Certified and HubZone Certified by the Small Business Administration.We are, first and foremost a small business. We may be under new ownership, but our main principles are the same. We will answer all calls during our normal business hours as quickly as we can. If we miss your call, we will call you back. We return urgent calls and email inquiries during weekends and holidays as quickly as possible, even when our office is closed. We are here to support you and our products. Aside from our web chat system that provides answers to common questions, you will not get AI responces from us. Web chat, email all go striaght to a person. Phone calls have a very simple phone tree, and you get a person 95% of the time. Missed calls are returned. We are more than happy to help you make educated decisions. Buying a mattress is incredibly important, and we want to make sure you understand what you are getting into with us. We do not have time limits on calls, and we are happy to answer "Dumb" questions if it helps you make a decision. If you want to talk to a real person, and get real answers, on a top rated product that is actually MADE IN THE USA, and dont want to deal with marketing fluff, give us a try. Our customers like us, not just for our winning personalities, but for our high quality products, and our willingness to explain how things works.
Sterling Sleep Systems (APPF Inc) (sterlingsleep.com) has 62 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
62 approved reviews, newest moderated first
Customer service. Perfect. Couldn’t ask for a nicer man associate. Listened, recommended and got my order shipped.
By Donna G.
super fast shipping/arrival time. also, employee had given me a discount code to use when checking out online and i couldn’t get it to work so i just ordered at full price. received an email the next day saying they had gone ahead and applied the discount since i must have “forgotten” to use it. great doing business here!
By Marci B.
I buy all my waterbed and assesories at Sterling. I highly recommend them one stop shopping for ur waterbed needs
By customer
Anton was beyond outstanding and helpful. With all of my questions, he was so patient and gave me all of the information I needed! The Sterling product is an excellent waterbed.
By Jeffrie
These guys know what they’re doing! After several phone conversations and emails, they offered a few suggestions for a replacement for my existing waterbed components. Very helpful! Thank you so much !
By Elizabeth S.
Anton was super helpful Was able to warranty swap my mattress so in the end it only cost me shipping will differently use this company in the future
By TERRY S.
Response from Sterling Sleep Systems (APPF Inc)· May 9, 2025
Thank you, We do our best to help everyone, and we love the positive feedback. If you every need help, you know where to find us!