Fast and efficient
Fast and efficient
By Annice B.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Fast and efficient
By Annice B.
Very helpful and professional
By Maria E.
Customer service agent was very assertive and was able to help me out on fixing my technical issues thank you support team.
By Adrian M.
The rep that helped me, stayed with me from beginning to end. Very patient, knowledgeable & understanding.
By Homer B.
Excellent service
By Danny H.
Overall excellent and superb customer service experience!!!! I love the expertise the agent had when handling my slight dilemma.
By Bethea M.
Easy to follow onboarding process. The site timed out a couple of times and gave an "offline error." Just log out of your browser completely and give it a couple of minutes. I used IE and Chrome with the latter resulting in better navigation experience.
By Vicky C.
The first person I spoke with was polite but the connection was poor and the accent heavy. The person had some difficulty understanding me and did not understand the difference between my first and last name. I was transferred but it took too long. The next person had the expected communication skills and solved my problems. It took to long to solve a simple issue.
By Richard