Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,953 reviews
Sterling, A First Advantage CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
After a very difficult start to the background check process with Sterling, things became much easier and clearer. Originally, there was a disconnect about certain issues with my background, but after speaking to the right people, Sterling was very helpful and understanding. The customer service only improved as the process went on.
By Joshua H.
As I ran into a problem on my application concerning the email addresses of two of my employers I was quickly guided through the proper channels to correct all and complete my forms with smooth success. All was professionally handled in assisting me. So, thanks for all your great kind help. Sincerely, Bret Harris
By Bret H.
Quick response and resolution!
By Sarang B.
The person that assisted me was very professional, kind and understanding.
By rita C.
Went very well and efficient, I was grateful for all the help that was offered
By Jerrold M.
This service should be made easier to navigate.
By Roxanne R.
The representative knew exactly how to fixed the issue with my online form. The resolution was timely and she was very professional.
By Marie C.
Sterling one is an amazing company to work with. Whenever I or a candidate have a question regarding background checks or drug screening, they are always available to assist immediately. Their customer service is great and I have never had an issue with their easy to use system.
By Karina F.
