Great Experience
What made me experience great was being able to get my testing scheduled to another facility where I walked in and was comfortable with the employees
By Takenya J.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
What made me experience great was being able to get my testing scheduled to another facility where I walked in and was comfortable with the employees
By Takenya J.
The person that helped me, give me the opportunity to understand what I needed help with. They give me strategies to approach the obstacle and I was able to overcome my situation/issue. I am thankful because they help me understand with kindness and knowledge.
By Ipanema O.
They call my company for a verification of employment but have the wrong contact number. I leave a voicemail with the correct contact number since every time I call back it goes to voicemail but they won't call the correct number back and the cycle continues. Very frustrating and takes days to be able to reach them and get them the information they need. Additionally every time they call I have to listen to the voicemail numerous times to make out the call back number and reference number they provide because of how fast they speak.
By Ashley
Just another company that couldn't get my background check turned in on time so another position lost!
By Tammy K.
It was a positive experience with a person that was helpful
By Stephen S.
You got the background check done quickly.Now just waiting to hear back from the employer.
By Neat T.
The person that helped me was patient and understanding
By Nadine H.
Customer services knows what i am talking about and answers my questions directly
By Christie G.