TOP NOTCH COSTOMER INTEGRITY
TOP NOTCH COSTOMER INTEGRITY
By JEREMIAH M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
TOP NOTCH COSTOMER INTEGRITY
By JEREMIAH M.
Editing my experience after talking to Roxy, she tried to understand the issue and explained everything in detail. I give 4 starts because of the wait time of more than 30 mns. Thank you. Previous experience - Very bad experience, sorry. No one is providing solution rather having me call different contacts. Not sure this should be smooth process. Hope they rectify thank u
By NANDHINI N.
Sterling responded right away, with a minimum hold time, and my issue was addressed quickly. Keep up the good work!
By Thomas C.
The agent was informed and very pleasant and explained the process to me. Great customer service
By Samantha
Great service easy to follow well documented
By Roger P.
Friendly and helpful advice
By Patricia G.
Your customer service was excellent I just wish your background checks were a little faster. Nothing personal :)
By Mickaila R.
Professional, clean and friendly staff member.
By Patricia O.