Helpful Customer Service
I needed some assistance in filling out my background check, the customer service representative was very helpful in expediting the process. Thank you.
By Jamie S.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
I needed some assistance in filling out my background check, the customer service representative was very helpful in expediting the process. Thank you.
By Jamie S.
Very attentive, informative and helpful
By Andrew R.
Sterling Provided Excellent Customer Service Relations! I want to thank your staff of professional agents who actually listened to my concerns! They were fantastic! I spoke with two agents and they were very helpful in determining a solution to any pending issues and gave me prompt responses to all of my questions!
By Brian F.
Rep was very helpful and made the process easy to complete.
By MaryAnn T.
I believe details such as how many addresses are needed would make format because I had to go through two different representatives to find out " how many years back I had to provide information. So a delay when waiting for customer service and I wasted time.
By Tara
The rep who helped me was quick to give me the information that I sought and directed me to the correct people in a most timely manner. Fifteen minutes later I had my answer from Sutherland HR. Thank you so much Sterling!
By Rainah F.
I had a really positive experience with Sterling. They were very efficient and helpful and friendly when I had questions.
By Christina
My experience with Sterling was an easy going process. I called them with a couple of follow up questions, and was able to have my questions answered without any delay.
By Ray R.