Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,953 reviews
Sterling, A First Advantage CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Extremely unsatisfied with this company! Been trying for 10 days to get through to them via phone, in queue then cuts you off after 20 minutes! No response to emails I’ve sent, now I’m in limbo with work! Thanks Sterling
By Lee W.
There was error to fill up form. There is no optation to amended it. More than 3-4 days I am contact sterlingcheck via phone & email but no reply about regarding my Quary of application data correction. It’s time waster.
By MR JIGNESHKUMARM P.
Experience with Sterling Awesome . Big Thank you to all members.
By Tapal B.
Each time I called with concerns making sure they received the information required or needed a clearer understanding they were extremely helpful and also directed you to the right individual. Top notch service
By Laquita J.
Regarding your system that interacts with the person to access the way of communicating with the system is excellent and friendly, we do not need to be computer experts, thanks
By Raul S.
Easy to use system. I had to call customer service for one issue, and Sterling rep Albert Karl did a great job helping me. He was helpful and kind.
By Alexandra K.
Very helpful customer service agents and user friendly application process!
By BRIANNE H.
Very efficient and thorough.
By Catherine W.
