I had very little direct contact with…
I had very little direct contact with Sterling and what I did experience was professional.
By Santiago S.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
I had very little direct contact with Sterling and what I did experience was professional.
By Santiago S.
Very quick service and very helpful to resolve the issue
By Taran M.
Took 8 months from start to finish for my background check. Appalling company with staff incapable of taking ownership.
By Kimberley R.
An absolutely useless and long winded process with people who are irresponsible and unprofessional. All the information was provided for their checks - they constantly every day said "we need this information" - everything was sent yet they constantly kept asking ridiculous questions which were of no relevance to the screening process. Even when additional documents were sent across - 4 days later they asked for the same thing again! Call centre staff in India who couldn't process the information given over the phone and half the time had no clue on how to resolve the queries. Any company looking at this - avoid this company like the plague.
By P F.
Background check was straight forward and done in a timely manner.
By JRich
Thanks for providing updates and immediate responses.
By chengala S.
Customer service representative was excellent in helping me out thank you Mark.
By Jeffrey C.
The agent was professional, helpful, and knowledgeable about my questions and gave a concrete and precise responses to my questions.
By Ayodele O.