Excellent customer service
Excellent customer service
By Wisam A.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Excellent customer service
By Wisam A.
Very professional and responds quickly. I had reached out to Sterling to make sure they didn't need any additional documents and they were very polite, explained everything, and professional.
By Donyelle L.
Overall , very professional and communication was good. Great customer service. Very fast and consistent as well.
By Gregory H.
The customer rep knew what my issue was and took care of it quickly.
By Douglas E.
The person I spoke with was very attentive to the issue I had and patiently worked with me to resolve the problem.
By Emem
I had a little trouble getting my drug screen.I called in ,and they solved,thank you
By Jesus G.
Very good support
By luis N.
It was very good experience for verification.. They provided email every time for updation, and very quick response.
By Priyanka G.