Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,953 reviews
Sterling, A First Advantage CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
very professional and smoothly I hade trouble when I do my company requests I was call CS to help the lady is very professional and patient with me and very helper now I accepted and go first day in my dream company thanks a lot and good luck for everyone
By Mohemad M.
Folks did a great job
By Eric M.
Overall the experience was good. The questionnaire I had to fill out was straightforward and when more information was needed, I appreciated receiving the text messages and emails with links for where to go to input info. However, some information that was needed afterwards, like verification that I attended graduate school, seemed like something that Sterling would reach out to the school to obtain instead of asking me? This was different than past background experiences I have had. But again, overall the experience was good. Thank you for completing in a short amount of time so that I can begin employment on time!
By JB
These people have been hounding me for a reference on a former employee. When you reply to their emails with info, they just ring you and send you another one. Faceless call centre with little organisation skills. I returned the required reference in 2 working days, but they will keep asking for it. I would not trust with my brand reputation
By Ian H.
Response from Sterling, A First Advantage Company· May 31, 2023
Hello - please contact [email protected] directly for support. Thank you.
My experience with Sterling was very positive. I emailed them back whenever I had questions and they replied in a timely fashion and were very helpful as well.
By Jessica F.
When I had a question, I contacted Sterling support. I received a quick response which included the answer I needed, plus some additional detail that I didn't even know to ask. In 1 quick single contact, my issue was resolved. A follow-up contact also happened to verify that my needs had been met. Clearly exceeded my expectations.
By Rich M.
Good experience
By Ruchi S.
My experience was great.
By carlos
