steezia.comReviews of steezia.com

had doubts after ordering and as nothing heard re confirmation/tracking cancelled requested refund.Immediate response from sofia stating item had been sent.True enough arrived next day.Issues lay with shipping company not following protocol.Sofia best customer service agent I have ever dealt with...followed up on all developments...restored trust in this company.

I cannot fault the initial correspondence re the trial of the hearing aid. Unfortunately I found the aid extremely fiddly especially the sound level. Also difficulty in fitting in my ear. However the swift response from the company was very quick and their customer service was excellent.

The quick and professional response with your agent Sofia was more than I could have expected. I felt that Sofia explained everything precisely and made me aware of the steps I required to pursue a refund. Sofia added the information without prejudice, explaining options possible, options that didn’t favour only the company. I didn’t end up with a refund, but chose to keep the hearing aids, and will continue to experiment with them. I would like to point out that your agent Sofia had a wonderful phone etiquette, she was lovely to talk to and I feel that she was a credit to your company. I would like you to pass on my thanks to her personally. Kind regards Andy

I ordered some of the mini hearing aids. They took about a week to arrive which wasn't bad. When I opened them, they looked excellent quality, really nicely presented. The aids themselves didn't work too well for me, but there was no issue with the returns. So all in all, a good experience even if they aids did not work for myself.

I ordered some hearing aids from them. I did understand that they was coming from China as i emailed them before purchase. Sofia, who dealt with my order was excellent with correspondence and very polite. I always got a response no matter what. My aids were delivered to the UK in 6 days which was good and tracking available all the way through the process. Unfortunately something was wrong with my hearing aids and I contacted Sofia again for help. She has sent out another set after I messaged her the tracking number proof for the return of the other set. Overall I'm really happy with the service they provide. The turnaround is not fast but it isn't slow. I've had purchases in the UK off eBay that have taken longer so it's not right complaining and 6 days from China is better than I expected. Sofia should be proud of herself for the excellent customer service she gives and I would definitely use this company again in the future.

I ordered hearing aid on Saturday - order no #22638 but not realising it was coming from China . As it hasn't arrived on the 3 days mentioned on the website I have requested a refund as it has not been sent out yet. I will update this review once the results is clear.

Caution This has a 30 day return policy so that you can try it. WHAT IT DOES NOT SAY ON WEBSITE IF YOU WANT TO RETURN IT YOU HAVE TO PAY SHIPPING TO CHINA. AVOID

My husband purchased these hearing aids. One did not work contacted the company offered a 10 percent discount. As one didn't work refused the offer. Then had to send to China at a cost of £18.99 sent proof of posting. Now say arrived after 30 days and will only pay £100 DO NOT USE THIS COMPANY