when i bought it
when i bought it, it didnt say it had a watermark on it. and they denied a refund..
By emily
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
149 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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SteamArtwork.com (steamartwork.com) has 149 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 9 reviews with 1 star · Clear filters
when i bought it, it didnt say it had a watermark on it. and they denied a refund..
By emily
been 8 days still no update on my order, dont buy from here
By Tobias G.
I've had good experiences in the past here but ever since he put the website up for sale he's really dropped the ball when it comes to turn around time and care. If you don't feel like this is something that you want to do anymore and you don't want to provide paying customers with the service you are offering in the promised timeline, it's time for you to take down the listings and move onto other endeavors. It's not fair for people to trust you with their money if you can't deliver.
By Nicole
Response from SteamArtwork.com· May 28, 2026
Hey! All artworks are sent out within 5 business days of your order! Can you check spam? Often times my emails may land in there since they include attachments. Please feel free to contact us with the email listed in your receipt our through the live chat on our website, we'd love to make this right for you!
I ordered an artwork, and it`s been like 7 days and I don`t got it. I emailed them, i wrote on discord to kalizar and noone answer... Update, i bought another one after the first one was sent after almost 2 weeks, and this one, same story, already 8 buisness days and nothing
By Ardusadan I.
Response from SteamArtwork.com· May 28, 2026
Hey! Usually artwork are sent out within 5 business days. Can you check spam? Sometimes it land in there since they include attachments. Please feel free to contact us with the email listed in your receipt our through the live chat on our website, we'd love to make this right for you!
I havent received the Toji artwork its been alot longer than 48hrs. I have checked mail and junk nothing. Order #5215
By Joel
Response from SteamArtwork.com· May 28, 2026
Hey Joel! As seen in our how-it-works page, all artworks are delivered to your email within 5 business days.
It's been 72 hours and I still haven't received my product. I even contacted support through the website, 42 hours later still no reply. I've checked, spam, all mail, trash, etc every single category, and not one email. I went back to the original checkout link and all it says is "Thank you. Your order has been received." but I don't see my order details bc I have to confirm my email but when I try to confirm it, it says "We were unable to verify the email address you provided. Please try again.". I didn't even type my email in, I pasted it so it's unlikely I pasted the wrong email Order number :4548
By Kashawn
ordered an artwork on the 16th in the morning and still haven't received anything, no reply from the seller. No add back on any socials, wouldn't recommend this seller if you are wanting a quick artwork or anything professional, willing to update my review if a answer is given by the seller Order number ( Order #4492 )
By DreadVoid
Subject: Delayed Delivery – Order #3839 Dear Steam Artwork Team, I hope this message finds you well. I am writing to raise a concern regarding the delay in the delivery of my order #3839. I placed the order on 5th June at 11:44 AM, and I was informed that it would be delivered within 48 hours. However, today is 8th June, and I have still not received the order. I am very disappointed with this experience, as it does not meet the expectations set by your service. Due to this inconvenience, I have decided that this will be my last time ordering from your website. Please provide an update on the status of my order as soon as possible. Thank you. Best regards, Mubarak
By Mubarak R.
Response from SteamArtwork.com· Aug 9, 2025
Hello! I'm so sorry you did not have a good experience! All orders are always sent out within 48 hours of your order time. Can you possibly check your spam in email? Sometimes the artwork files somehow end up in there. Otherwise, we can re-send you the artwork! I'd also like to extend you a voucher for 1 free artwork! I take customer satisfaction extremely seriously and I really apologize that you didn't have a good experience. Please contact me using any of the support channels on the website and I'll make sure to take care of you! Thank you! Kalizar