stdrapidtestkits.comReviews of stdrapidtestkits.com

Response from stdrapidtestkits.com· Oct 26, 2025

Dear Matthew, Thank you for your feedback. We’re sorry to hear you were disappointed with the dispatch timing. As clearly stated during checkout, all orders are processed within 24 to 48 hours, excluding weekends and public holidays. We understand that delivery speed is important and regret that this did not meet your expectations. Thank you for taking the time to share your experience, as it helps us continue improving our service.

Response from stdrapidtestkits.com· Oct 26, 2025

Dear Regina, Thank you for sharing your experience. We completely understand how important accurate and reliable results are, especially when it comes to sensitive health matters. Our HSV-1 Rapid Tests are designed for initial screening use only, detecting antibodies within specific timeframes. As outlined in our product information and disclaimer, all rapid test kits are intended for preliminary self-screening and should always be confirmed by a laboratory-based test such as the one you took at Labcorp. Several factors, such as low antibody levels, timing of testing, or sample quality, can influence rapid test results. We’re glad you followed up with a professional lab test for confirmation, as this is the correct next step in any uncertain case. We appreciate your feedback and will continue improving the clarity of our instructions so customers understand the limitations of at-home screening. Thank you for taking the time to share your experience.