Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
174 reviews
StauerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
Stauer (stauer.com) has 174 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 77 reviews with 1 star · Clear filters
They claim items are worth much more than the charge, but when I received my items they did not appear to be worth as much as they said. Also they charge outrageous shipping and insurance fees. It takes a long time to receive any refunds for returns and again charge large fees for shipping on returns. I will not be purchasing again from this company.
By Kim S.
Calling customer service is a bad joke. The recording says to submit online...no customer service line in the contact information at bottom of page. Will dispute through charge card. Do not use this company is my advice.
By Theresa A.
They don't honor their contracts or take the time to commit to long term planning for success.
By Anne M.
This is a long review, but hang with me, as this scumbag company deserves no additional orders from anyone. I purchased 12 Christmas gifts in November of 2024. 4 of them were notified to me as being backordered about 1 week before Christmas. To this day I have not received any further notifications on the backorders, and no refunds. But it gets better. in March I called them and asked about the backorders and to get a refund. They told me, "or you're lucky, we just received these items in our warehouse and we're shipping them out to you." Guess what. No shipment (it's now June 18). No further notifications. They still have my money. What a bunch of lying weasels. Don't order anything from this lying company.
By Mark R.
Ordered 4-23, company said shipped 4-24. Did not receive. Contacted company 3-4 weeks later. Rep said holdup by post office., but would be shipped next day. Did not receive. Contacted by email twice since their call-back system was unresponsive. Still no delivery.
By HWH
Been shopping with Stauer for 20-25 yrs...never have I experienced such poor product packaging (to save USPS shipping cost) and horrible refund policy!! "4-6 weeks"! I ordered a simple jewelry ensemble: necklace, bracelet, matching earrings. It was sent in a bubble wrap flimsy envelope and arrived crushed! Sent back to Stauer. Told them it needs a BOX so won't arrive damaged. They sent it a 2nd time SAME WAY and arrived damaged again! Sent back. 3rd time sent, in a box, "disappeared" in USPS for 3 weeks. 4th time ordered it again and paid $30 to expedite shipment for a birthday party. It arrived the Monday AFTER the Sat. party. But the 3rd magically arrived as well. Sent back #4 for a $143.62 refund which Customer Service told me "due to all the issues you experienced, with this order, we're expediting your refund". 3 weeks later -- still no "expedited" refund -- argued with Customer Service representative who refused a supervisor AND questioned whether I sent it back or not (when, it was already notated in computer records it was received and the USPS tracking number confirmed it!). I will never, ever, shop with Stauer again. This was unacceptable from the get-go...from trying to send a delicate jewelry set in a bubble envelope TWICE that was crushed by USPS and their slow processing of refunds unnecessarily. For all those glowing Stauer reviews, let my experience provide you with what CAN and HAS happened to me. Unacceptable.
By Anonymous
My wife used to buy occasional poor grade tat from this company. She passed away 7 years ago no matter how many times I return or explain she is no longer here ,Still they send they're catalogues to my home. Now they have eventually stopped using her name and now put the occupier.. Don't buy anything from them or give your address to this bunch of crooks.
By Mr Martin B.
On April 8th 2025 a place of order. I pay it with my credit card everything was smooth I have no problem with my credit card and today is April 22nd 2025. When I went to check the status of my order, they cancelled my order without letting me know. I emailed them and they said within two business days they would reply back to me, but they never replied to me and instead they ignored me three times. So I took myself and I went to a different jewellery store and I got my cross. They never said that my order was backorder in the beginning when I placed the order, they lost while I gained.
By Jaime R.
