Starwood Pet TravelReviews of starwoodpet.com

Piper helped get our dog from California to Thailand after our failed attempts to get him there ourselves. She was helpful and responsive every step of the way. When we had questions or when something came up, she was quick to find solutions to get what we needed. On the days of his transit we were updated with pictures and messages that gave us a real peace of mind. I would highly recommend.

We had an amazing experience with Starwood Pet Travel moving our Malshi, Haley, from Denver to Madrid. Cassidy was fantastic—empathetic, responsive, and an excellent communicator. She provided reminders, regular check-ins, and always kept us informed as things changed. Starwood handled everything, including working directly with Haley’s vet, coordinating vaccinations and certificates, and making sure all the documentation was completed correctly and on time. Our vet was so impressed with the process that he plans to recommend Starwood to other clients. The representatives in Denver and Spain were also excellent. We received updates throughout Haley’s journey, including her Heathrow layover, and almost hourly updates after she arrived in Madrid. Seeing Haley happy and safe when we were finally reunited was priceless. We’re so glad we chose Starwood and would highly recommend Cassidy and the entire team! 🐶✈️

Honestly what made the experience great was our coordinator, Cassidy. She handled the small issue we had with ease, and it was an issue that was overlooked by our own vet who is listed as certified for international travel, so we would have never caught it ourself. She genuinely saved us from a potential emergency! On top of that, we only booked Starwood about 30 days before our trip, and they STILL made it work seamlessly. The work she put in so that we did not have to worry was exceptional, the drop off was easy, pickup was easy, communication was easy...and because of that I highly recommend Starwood for any pet transfers.

We were very pleased with the entire process with Starwood Pet Travel. Our point person Cassidy was very friendly and helpful! She sent reminders, updates, and check-ins from our initial contact with her through delivery of our fur babies to our new home in Portugal.

We moved our 5 dogs and 7 cats from Los Angeles to Florence, Italy and, needless to say, it was not an easy task! Starwood helped us throughout the process. Except for taking my pets to the vet for the rabies vaccine and buying the crates (which they can do for you) they did everything! Cassidy and Ryan were amazing. The Italian crew they used for the last leg of the trip was great too. If you need to move your pets without losing your sanity, I would highly recommend Starwood.

I had a wonderful experience arranging Galvin’s journey back to Singapore. Communication was consistently prompt, effective, and incredibly detailed, so I always knew exactly what to expect at each stage. The team was also very flexible when my plans changed and I needed to leave Galvin with a friend before his departure. They adapted seamlessly and made the entire process—including all the paperwork—feel remarkably effortless. Most importantly, I received live updates on Galvin’s condition throughout the journey. Knowing how he was doing in real time gave me tremendous peace of mind during what could otherwise have been a very stressful experience. I’m truly grateful for the care, professionalism, and reassurance they provided from beginning to end.

The level of communication and responsiveness was fantastic. We weren’t the only ones who were impressed. Our USDA veterinarian said the Starwood team was the best pet concierge service he had ever dealt with and the he would recommend them to all his clients considering international travel.

Moving from NC to Hawaii was already stressful, trying to figure out all the logistics for moving our cat was downright crippling. Hawaii’s strict pet rules were a mountain of logistic paperwork to navigate and trying to understand flights were confusing at best. Starwood, and specifically my point of contact Piper, were instrumental in keeping my sanity during all of it. It was expensive, but I’m grateful for everything they did to help coordinate one of the biggest challenges to our move.