Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
66 reviews
StarVPNSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worlds leading Residential VPN provider offering quality home residential, static, mobile and datacenter IP's.
StarVPN (starvpn.com) has 66 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
66 approved reviews, newest moderated first
This VPN is very easy to set up especially on a GL iNet router. Super simple and the price for a residential IP is very affordable
By cyril N.
Response from StarVPN· Dec 14, 2025
We appreciate your review Cyril. We are happy to be of service.
Great for work from abroad — no issues accessing internal tools. Wish I could favorite specific servers.
By Angel S.
Response from StarVPN· Nov 27, 2025
Thank you for the kind words.
A solid VPN overall. Great privacy, good speeds, and friendly support — just a few UI tweaks away from perfect.
By Tyna R.
Good VPN, works well
By Sam F.
Bought a BusinessVPN on 30th of August. I requested a refund after a few days as it did not fit my needs, they refused. Okay that's fine. I ended up using the VPN, but cancelled the renew process. Instead of letting me use it up till the date I paid for which is one calendar month they cancelled the whole service immediately. So basically, I paid $20 for VPN but did not get the full service. I strongly recommmend not working with this provider. Their customer support is also rude.
By MGMT L.
Response from StarVPN· Sep 26, 2025
Hello. I'm sorry the VPN did not suit your needs. Unfortunately our residential IPS are non-refundable. This policy is in place to prevent abuse and ensure that all of our customers are given a clean IP address. Once you use the IP we cannot resell them. Our terms of service are clearly outlined and you also agreed to the terms of service upon checkout so this should not be a surprise. https://www.starvpn.com/frequently-asked-questions#1588853943317-05a9d172-e875 We also give customers a free 2-day trial to prevent said circumstances in which you were given as well. You canceled the monthly subscription on your own and when you did cancel you selected "immediate" and not "end of billing period". We are here to help you, please contact our support team and we will reactivate the service for one month free of charge. Take care and all the best.
Website navigation is clean and looks great, especially the dashboard that is provided. Customer service replies fast , looking forward to good service.
By j.q
Trustworthy service, great customer support, even on a Sunday. I've been a user of their service for several years and will continue to be
By Ambroise L.
These guys are just scam buying fake referrals...they entice you with a Free Vpn+ subscription that offers similar like features to their datacenter plan if you give them a positive review here. However, the said plan is flawed with hidden restrictions such as you can only update your IP like twice, so once you change the location that's it, you're stuck to that IP for who knows what period. I have attached their said Fres Vpn+ requirements and features. You don't get the features as listed thereunder but a much lesser plan that has limited features, on further inquiry they tell you if you want more IP updates, you purchase them. I have no problem investing into a VPN, but why entice people to review your app with features you aren't going to offer them? Even free VPNs allow you to change locations limited to what they have. Mind you in the Datacenter plan they say is offered upon the review, has 500 IP updates. Further, any customer service request is only limited to paid users. Such a waste of time tbh. This is the correct review. They can dispute with facts. Also the reviews are majorly fake from the Free vpn+ they offer as you can see most 5* reviews are not detailed at all. Edit; Unless you have changed the features offered on your Free Vpn+, I believe the wording is "Full feature set from the datacenter plan available." 'sic'. I fail to understand what full feature set means to you? I left a review as part of the instructions to try out the vpn+ package simply because of the full feature set, otherwise if the true information was listed, I could've made an informed decision, I mean from the list of features offered, I have to ask why I am not getting what is listed, you don't advertise a whole bull and give the tail and expect no complaint. Be upfront and state that the package has 10 IP updates, and its not a full feature set as there are many features omitted from the paid datacenter plan. Transparency avoid such squabbles which are pegged on incorrect information, be honest, that's all. Also you proceeded to ban my account for no reason, just for reaching out to complain of the same.
By Chris B.
Response from StarVPN· Sep 17, 2025
Hello, thank you for taking the time to review our Free VPN+ plan, we appreciate your opinion. We strive our best to be as transparent as possible, which is why we advertise all the features of the Free VPN on our website - https://www.starvpn.com/free-vpn We encourage users to post a review (GOOD or BAD) via automatic invitations upon plan activation. In fact, this is the first time a person has complaint about given a free service. The general consensus is extremely positive as you can see in our reviews. I find it strange that you posted a 5-star review, enjoyed the service for a few days then decided to update your review after we refused numerous demands for 500 IP updates (paid datacenter plan). For obvious reasons - the free VPN is not a like to like as our paid plans - otherwise business would be BAD. As advertised we offer features of the datacenter plans including all countries and region and feature availability. Thank you for bringing up your displeasure with the 5 IP updates per month, IP Addresses come at a cost, we must enforce limits on Free plans, that being said - we listened and increased the IP update limit to all of our Free VPN users to 10.
