Starkey Hearing AidsReviews of starkey.com

I have had my Starkey hearing aids for about 2 years. They have been back to factory several times and each time they seem to just get worse. They make weird noises out of the blue not feed back squeal but something else. They quit working at the first slight hint of sweating at times if I have a wall car window or anything else solid within 3 ft of my head they start feedback squeal so driving with them on is almost impossible. They have both been replaced according to Starkey 3 times now and repaired more. I would never recommend Starkey to anyone. I bought them as my first hearing aides because they are supposedly American made, don't know if they really are but they are junk. They have been messed up for about a month now but I have been too busy to mess with them will probably be sending them back again soon. At least so far it hasn't cost me anything for repairs but what good is a long warranty if they are constantly broke. UPDATE 5/21/20 I sent them back again and they were supposedly replaced again but less than 3 weeks problems recurred. Finally found a solution bought Costco brand that cost 1500 for the pair not 4600 like starky and all my problems have vanished. The Costco don't plug when I sweat and don't make weird noises out of the blue and no feed back squeal. They also do blue tooth to Samsung galaxy and any other smart phone without any extra hardware. Starky muse hearing aids are now in a desicant jar in my sock drawer for almost 3 months at 6 months if no issues with the Costco cheapies they will see the trash

The first set of hearing aids lasted a little over a year before they started making a loud screeching noise. They were replaced by Starkey with supposedly the latest and greatest model. I was told that the remainder of my warranty would transfer to the new aids. They have never worked correctly, and I can hear almost as good without them as I can while wearing them. My warranty has since expired, and they wanted another $300.00 per year for each hearing aid. Really disappointed with Starkey, and contacted customer service. Was told to contact VA for new hearing aids or go back to the hearing aid center that programmed them to see if they can help.I paid over $5000.00 for these out of my own pocket. Really hurts when you are on a fixed income, and get the run around. UPDATE 10/21/2019 Well I called Starkey this morning as requested, and all I can say is what a waste of time it was. The customer service agent was polite, but was unable to help me at all. He suggested I return the hearing aids to Starkey for repair, and since they are out of warranty I would be responsible for the cost of repairs. I suggested that he contact Mountain View Hearing Center to have them check the programming, but was told that was not his department and that I would have to contact a sales representative.Really sorry customer service from Starkey, and I will remember this and tell everyone I know to stay away from this brand. I have read some of the other reviews on here, and see that almost all of them have been told to call Starkey and discuss their problems. I'm sure they have had the same reply I received. Thanks Starkey for a complete waste of $5000.00 for something that did not last 2 years.

Ive had muse H A for approx 1 1/2 years now and have nothing but trouble with the fron the get-go. your warrantee stinks (one year) as my last pair of starkys had a three year but gave me no trouble ??? My hearing aid company has since changed brands and righfully so !!! Davis Family Hearing , Spring Hill, Fl

Bad Experience with Livio 2400. About a year ago, I purchased a pair of Livio 2400 to replace my five year old i110s. As far as I can tell, the Livio is worse than the old i110s and I should have returned them in first 60 days. I didn't and I have thrown away almost $6,000. Bluetooth connectivity to the iPhone is inconsistent: sometimes it works in both ears, sometimes in the right ear, sometimes in the left ear; and you can't hear music or phone calls using the bluetooth in a moderately noisy environment (e.g., on a bus or train). The hearing aids will restart all on their own (suddenly, I'll hear the startup chimes). Sometimes the left hearing aid does it and other times it the right hearing aid. And, I won't have touched either one. The hearing aids are useless in noisy environments, like restaurants, even with them set in "restaurant" mode and using the iPhone as a remote microphone is equally useless. The hearing aids were sent back to Starkey one time, were just updated with the latest firmware in late July, and the problems still exist. I'm almost ready to buy a new pair of hearing aids to replace the Livio 2400. If I do, one thing is for certain, I won't buy another pair from Starkey. Sept 3, 2019 Update Per their request, I called Starkey. Long story short, my Livio 2400s are being serviced by Starkey. I'll post an update when I get them back.

After my review Starkey wanted me to contact them ! After talking to 4 different people and spending 37 minutes on hold I got another rude person that " just doesn't know what to do "! I asked can you find one of your dispensers in a 150 mile radius of me that will program them ? Her reply was that they would charge me to do it ! Guess $6800 dollars isn't enough to scam you out of ! DO NOT BUY THESE 3rd CLASS PRODUCT THAT NO ONE WILL PROGRAM ! Biggest joke in the hearing aid industry ! BUY PHONAK --- at least they are honest !

It took me 2 YEARS and 3 DIFFERENT audiologists to get starkey to make a shallow set of their Soundlens aids. My first Right-side aid was accidentally made as a Left side instead of an opposite hand mirror to the Left - it hurt like being stabbed in the inner ear when first inserted. I was a 34 year old man and nearly cried in the doctors office from the pain. When i pointed this out to my doctor, she said I don't know what im talking about and had it remade SMALLER. At no point did any of these trained professionals stop to see that the Right aid was made a Left. It took me 3 remakes (once every 2 weeks with shipping) for them to admit the mistake and remake. 50 such episodes followed. (At one doctor, when i explained that one of the aid's speakers was snapping like a speaker turning on every few minutes, i was told i was imagining it.) I was Yes'd to death as if this organization understood my impossibly simple request, that the aids are deeper in the canal (smaller) so as not to cause excruciating pain against my targus. So called special-visit staff met with me to spin the usual nonsense, "is that really what happened? we promise we understand this time". Their notes never made it to the guy in the lab making $10 an hour making shells. No one in the universe would believe how many times in a row this happened - i wouldn't believe my own memory if i didnt have a trail of emails and pictures. Instead, with 90% of the remakes, after agreeing in writing that they understand the amazingly simple request, they made the aids slimmer. Causing feedback and improper fit. When I finally got one well fitting Left aid and one loose fitting Right aid i decided to coat with polish myself, I purchased my own programmer in order to not suffer the asinine process of booking an appointment to slightly tune the aids. What followed was both of the hearing aids breaking down into a permanent hiss, or random speaker snaps, every month or so, requiring a trip to the doctor so the DOCTOR can put the stupid things in the mail for me to starkey. 50% of the returned aids had the original problem and needed to be returned again I have absolutely no comprehension of how older people deal with this inane, completely convoluted process and blatant theft of $8000 for two sound repeaters that will cost $100 from third party makers in the next 10 years. The way this company manages patients is a sin. The so called Audiologists that provide patients with these aids are nothing but glorified salespeople that know less about the hearing aids, programmer, and software than I do now, after 2 years of use. EDIT: Yes, i'm sure sending an email to information will make your engineers test hearing aids for longer than 2 seconds before return-shipping them with the original problem still present. I'm sure emailing information will me a clear answer as to why two dozen professionals with advanced degrees in medicine were flabbergasted when a patient under 70 asked second grade level logic questions and caught them sales-lying. I'm sure emailing information will get my straight tracked to an alternative method to return my aids for repair MONTHLY in place of visiting my 1 doctors office in 1 location in the world. I'm currently listening to my returned hearing aid snap crackle and pop like rice krispies cereal, loathe to think i need to go another 2 weeks 1-eared and trying to plan when i can afford to do so. Until then i get to listen to Pop Pop Pop every 120 seconds! Thanks for the extreme level of customer care.

I've had the Starkey Halo aids for 3 years and have had nothing but trouble with them, they work for about 3 months and have to be replaced. I take very good care of my aids, clean and put them in a dehumidifier every night. $6,000 for junk.