Starkey Hearing AidsReviews of starkey.com

Ordered a pair of Starkey Hearing Aids through Yes Hearing. They have not arrived from yet, because Starkey shipped them to the Yes Office and not the Fitter. Then Yes Hearing reshipped them to their Center in Indiana? Both of these Companies are still operating in the last Century. Although Starkey sells State Of The Art Hearing Aids, their Logistics are archaic. According to Yes Hearing they do not provide any tracking information on Orders when shipped. Even eBay requires Mom & Pop shops to send tracking #s. As someone with years of Logistical Experience. This is the only Manufacturer I have ever heard of that cannot add an e-mail to the Receiver Profile that notifies the Receiver & send a tracking# You only have to enter the Email Once and the shipping Company does the rest???????????? This started the mess I am in right now. Yes then shipped my Hearing Aids to their Center in Indiana. They have no idea how this happened? The fact of the matter is that it all goes back to Starkey who initially shipped to the wrong address. This is a HealthCare Company? If you need a Hearing Aid stay clear of this Company! They have poor Logistic and do not communicate with Vendors. With this lack of attention to detail and poor Logistical Operations, you could find your Hearing Aids could be shipped to China and your Provider would have no Clue. Until they enter the current Century with Logistics and Communication I would stay clear of any Starkey Product, unless you want to deal with a lot of frustration. After reading other Posts on Trust Pilot dealing with poor construction, service and performance, I will probably be shopping for replacements before my return period is up. 3.5* is not a great rating!

£2.5k for utter junk, been back for repair more times then they should for the price. Really not fit for pupose, such poor quality for the price.

£3000 livio in ear aids; complete waste of money! While the left aid worked perfectly the right malfunctioned within six weeks and was repaired under warranty When the aid was returned the shell and mould were no longer a snug fit with the two elements falling apart. The aid was sent to the lab for another warranty repair. When it was returned the mould and shell split as the aid was removed from the ear resulting in the mould section falling onto a laminate floor where it broke in two. Scrivens inform us that Starkey take no responsibility for the repair and want us to pay £300 for a new mould. A complete rip off as the problem originates from the first faulty repair which caused the shell and mould to keep falling apart. Buyer beware!

I got the livio 2400 hearing aids last october 2020. Have needed speaker replacement 4 times and the right one appears to be slowly dying again. After I get through the 3 year period I plan on getting a cheaper set as the new technology is becoming more prevelent in the market. The days of starkey and other price gouging companies are over - Thankfully! It's incredible how much I was charged for these pieces of garbage.

Both my livio have been in for repair before owning for 6 months. The left one came back and the plastic line keeps coming detached. I'll never pay this much for hearing aids again. Unbelievable. Buyer beware.

My father waited a month for an appt. I took a day of vacation and drove 70 miles to be there when he went in. Arrived at the appt and was told it had been rescheduled to next month. We were told that the appt was made online, not true, my dad doesn't know how to do that so he walked in the office and made the appt. Then she said she called my dad to reschedule the appt. His phone is through my acct and I checked his call log and he did not receive a call from their office. We won't be going back. Total waste of a day of vacation, gas and time.

I would not recommend using these aids as the warranty Starkey offer means nothing. The casing was had a split from taking it in and out, but as the case in thin and weak as cannot take being handled. so any work needed is chargeable. Pretty rubbish at £4,000 a pair !!

I’d love to leave a positive review, but it’s not possible at all. I’ve been an avid Starkey user almost my whole life!! This was my go to brand and I refused anything else. My young parents would save to get me the best hearing aids they possibly could. So blessed to have Starkey. Now I’m a Momma, farm wife, business owner and domestic Goddess. The products have DRASTICALLY declined. Starkey claims to improve our quality of life and relationships...well they could, they don’t. The products have gone downhill. They’re not updating their technical portion of the aids and providing the value that they should. Why don’t you work on this? Why is my aid being sent in so much more often for repairs than before? Why do they not withstand normal day to day wear? Why are the prices going up, but the quality definitely is not? Just some basic questions. I always have more than one aid at a time, I definitely spend the money but would like to see it as a viable investment in my health. It is not at this moment. I’m seriously considering shopping elsewhere. To those reading this; think twice before you purchase, the reviews, hype and products are not as valuable as they should be. Once the most loyal customer you’ve ever had.