Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
20 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Staple Pigeon is a menswear collection distributed globally. Staple mixes street-minded sensibilities with mature sophisticated nods to high-end fashion.
Staple Pigeon (staplepigeon.com) has 20 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
20 approved reviews, newest moderated first
Over a month and they have not shipped my order. They don’t answer their phone—and they have an automated bot response to their email that says the order will be sent out in the next day or two. Terrible company with terrible customer service. DO NOT BUY.
By Brendan M.
They used to be my go to for gifts for my son. Not anymore! Their customer service lies! I wrote to them because presents I purchased did not fit. The quality and sizing of their products had changed. Poor quality! I was told I couldn’t return the items because they were final clearance items. This was NOT TRUE! They were still full priced on their website. I responded and explained this, but they didn’t bother answering. I will never shop from there again. They lost a loyal customer and the company I once backed has gone totally downhill. DON’T WASTE YOUR TIME OR MONEY!
By Rush P.
STAY FAR FAR AWAY. Absolutely horrendous company. Bought a hat off of there and what arrived was a hackneyed, bastardized version of what that hat was supposed to look like (basically, I got bait and switched). If I could give -100 I would. I emailed them back and they refuse to refund me or send me a corrected hat. The absolute worst company I've ever had the sorry experience of having to deal with.
By Classon Dad Cap You Messed U.
My last order was 6 items(international), they send two, without asking first. Forgot to change value on the order from original price, i bought on sale.. When my order arrives , with two sale items I am asked to pay approx 300$. for penalty and import. I really had to pay around 20$. I showed receipt etc. but the shipping company took my package back. I wrote several emails to get help on staplepigeon, got one answer very late-to late , after that no answers.... I ended up loosing my order, money, shipping cost, and are now in "battle" with UPS because they want the 300$ taxes.... Staplepigeon makes really nice clothing for tall people, but i will never recommend them again..... Order an order, loosing it because of Staplepideon mistake, lose the order, lose the money, now owe money and 20-30 phone calls with ups so far..
By Max B.
