Ordering was easy and delivery time was…
Ordering was easy and delivery time was in a few days. The fitting came in good condition and matched up well to the rest of our railing.
By Rich
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
74 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, there are many stair parts suppliers across the United States; many of which sell very similar, if not the same lines of balusters, newel posts, handrail, iron stair parts, etc.The majority of these suppliers do not sell directly to the public; they will only sell to stairway manufacturing companies or other large home improvement stores and lumber yards such as Home Depot or Lowe's.StairParts Connect is your stair parts connection...The need for stair parts is tremendous; the majority of existing homes and buildings, as well as homes and buildings to come, are and will be multi-level; the options available to find quality stair parts are extremely limited.StairParts Connect is here to make shopping for stair parts as it should be... logical and affordable with an amazing selection of stair parts and tons of helpful resources!
StairParts Connect, LLC (stairpartsconnect.com) has 74 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
74 approved reviews, newest moderated first
Ordering was easy and delivery time was in a few days. The fitting came in good condition and matched up well to the rest of our railing.
By Rich
Great customer service, on time delivery, definitely a good add to my list of suppliers.
By william M.
StairParts Connect was wonderful from the website usage, to the order, to the guidance, and even the delivery! I'm very pleased with the service and the stair parts.
By Simone M.
right part. shipped timely. satisfied.
By Robert W.
Response from StairParts Connect, LLC· Sep 15, 2018
That's great Robert, I'm glad everything went well. Thanks for the review! Michael J Sylvia | StairParts Connect, LLC 800 458-9038
Did everything right.
By Paul B.
Response from StairParts Connect, LLC· Aug 8, 2018
Thanks for the review Paul. Michael J Sylvia | StairParts Connect, LLC 800 458-9038
Very pleased with shipping services to Alaska!!! Arrived quickly and with no added "special handling" fees because of where I live. Thank you.
By Heather
Response from StairParts Connect, LLC· Jul 31, 2018
Hi Heather, I'm glad your order found you in Alaska in a timely fashion. Thank you for your review. Michael J Sylvia | StairParts Connect, LLC 800 458-9038
Balusters came as described, delivered sooner then expected. Easy transaction
By Matthew B.
Response from StairParts Connect, LLC· Jul 31, 2018
That's great Matthew, I'm glad everything went well. We appreciate you taking the time to leave your review. Thank you! Michael J Sylvia | StairParts Connect, LLC 800 458-9038
Friendly, helpful, fair price.
By JR