Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
180 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The United States Social Security Administration is an independent agency of the US federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivors' benefits.
Social Security Administration (ssa.gov) has 180 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
180 approved reviews, newest moderated first
Second encounter with Mr. Hooper. He was at window #8 and he was very unprofessional and childish. SSA needs to dismiss him ASAP. SSA needs to hire people that truly want to help the community. Not someone who loves messing around with clients nor coworkers. He is just there to collect a paycheck and demean people.
By Mark G.
Worst customer service, and HORRIBLE phone system.
By BRANDY S.
impossible to reach from abroad. they have a dedicated telephone line but interrupt the connection after 20 minutes on hold. i haven't heard back when writing by email either. the reason i need to contact them is because they must have some glitch which prevents access via id.me (loss of access came after applying for benefits). the benefits units seem fine, based on my early experience
By Caroline Van R.
Reflection: In 1980, the average price of a house was $45,000.00 and the average salary was $21,000.00. Now, the average price of that same house is $450,000.00 and the average salary is $34,000.00. Conclusion: In 1980, the housing cost-to-salary ratio was approximately 2 to 1; now it's approximately 10 to 1. What will Congress and the government do to improve this ratio?
By Roberto Fernandez R.
Signup process fails after trying to take my picture. Completely invasive process. One of their suggestions was to unlock your credit lock if you have one!!!! WOW!! Security is one thing, but this is process is right out of the Dark Ages.
By Frustrated
I have talked with numerous SSI employees and not one has been kind! In looking at the reviews, why is nothing being done to improve the service? It is absolutely horrible...everyone I have talked to has been rude! I had to tell her I was on my way to dementia to get her to work with me!
By ikmarsh29
They over-regulate themselves. Inundated, over-worked, they attempt to regulate themselves and wind up bogging down. In over 4 hours effort, I couldn’t get them to do 10 minutes work, duplicate copy of card. And when I did go in to try it in person, they spent 20’ n told me to return for an appointment another day. When I did, the job only took 5 minutes. Can’t get out of their own way, create their own obstructions.
By customer
Thanks to Ms D Harris on 12/04 for been so helpful. She was up and above her duty. She did all she could to find out what the problem was and fixed so nicely. It was a very nice experience. Thanks again. 😊
By Lourdes D.
