Sprout SocialReviews of sproutsocial.com

Sprout Social might be a useful platform, but we wouldn't know, because they refuse to offer any support in account setup, and direct you to their chat bot, which doesn't provide any adequate assistance. Honestly, NOT worth the money or time. Messy, unintuitive dashboard.

We worked with Sprout Social since 2023. In January 2026 they charged our American Express almost double the agreed contract amount, they say because someone at our agency added 2 additional users. They provided no detailed proof of how these additional users were added, they simply sent us a chart listing an email we had on file as the user who added the additional users. There was no email correspondence to confirm this additional $9,576 in charges, just their chart as proof. They refused to have someone speak with us to discuss this issue and insisted via continued email communications that we're stuck and pretty much out the money until the year is up. If you're in business to throw cash out the window support these guys, otherwise stay away they, its not worth it.

Overpriced tool run by a very desperate company. Same as most of the comments here, you get into their contract only to realise how little you are getting from this tool compared to the enormous bill you pay each month. They are the nicest people during the sales process, and the saddest and most desperate the moment you tell them you want to cancel. They claim, and I quote, "we are committed to our customers, employees, community, and investors." - They way they act, they are clearly committed to their investors more than anything - we were able to handle ourselves but it shameful to see how they treat small businesses and how they rip them off. Here's my 1 advice: never sign a contract with a yearly payment. Always monthly, and cancel your card once you are done with their garbage.

Read the fine print carefully. If you fail to give exactly 30 days’ notice, this company will not offer a prorated cancellation or any reasonable accommodation. I canceled through their own app within the window, but because I didn’t retain a receipt from their system, they are now attempting to charge me for an entire additional year. To be clear: I followed up by email days later explicitly stating that I did not want to renew and wanted to ensure the contract was canceled. That communication was ignored in spirit if not in writing. The customer service experience has been abysmal. Rigid policy enforcement is being used as a substitute for actual customer care, with zero effort to resolve the issue fairly or acknowledge clear intent. There is nothing customer-centric about this process, only a reliance on technicalities to extract payment. For a software company that positions itself as a partner to modern businesses, this approach is short-sighted and deeply disappointing. Situations like this are exactly where companies prove whether they value long-term relationships or short-term revenue grabs. I would strongly caution others to understand exactly what they are signing up for and how difficult this company makes it to exit, even when you act in good faith.

Sprout Social was once a software I referred widely. Today I wouldn't refer the software to anyone, ever. Their pricing is too high. Their contracts are horrible. They aren't staying on top of AI. Their support is the worst I've ever experienced. Good luck speaking to a company leader - it won't happen. Try Status Brew folks - it's great!

While the product itself is good, I strongly advise against signing up. I made the mistake of trusting a fast-talking sales representative who told me I could cancel at any time. To secure a specific rate, he signed me up for a 24-month contract but assured me this was merely a formality for their accounting purposes. Later, I realized Sprout Social offered far more features than I needed for my small business, and I sought a more affordable solution. Believing Sprout Social was a world-class company, I attempted to cancel, only to be told that I was locked in and owed them for another 18 months. Their approach was essentially "too bad for you." So, I'm warning you: while it's a good product, be certain about what features you'll actually use. It was overkill for my business, and I no longer trust the company. If you look at my review history, you'll see I've only ever given 5-star ratings until now. In my opinion, a good company makes it easy to join and easy to leave, encouraging customers to return willingly. P.S. My plan included no front-end support, so Sprout Social incurred no onboarding costs when they signed me up.

We've been using SS since 2020 at a public office. Since then, the price has risen dramatically without any service improvement. This tool's become outdated. There are some cleaner, reliable and, above all, cheaper alternatives. The time has come to cancel our subscription but it's been absolutely impossible. Their Customer Service is non-existent. They expect us to pay an aditional year subscription, which is simply not going to happen. Who can guarantee that you won't spend 3 months attempting to cancel without any success next year again? Our recomendation: stay away if you're not a client, run away if you are... but if they don't let you flee, just cut it off. Don't feed a dishonest company like this.

The experience deleting my information and credit card was ridiculous. I know people are trying to keep customers, but if your product was better in the first place, you would have kept me.