Spring Step ShoesReviews of springstepshoes.com

West McNab Road 1001, Pompano Beach, Florida

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The Fair Hearing score

4.6/ 5

Excellent

520 reviews

Spring Step Shoes4.6Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Spring Step Shoes

The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.

Spring Step Shoes (springstepshoes.com) has 520 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: springstepshoes.com
Website: springstepshoes.com
Category: Clothing & Underwear
Location: Pompano Beach, Florida
Listed on The Fair Hearing: 2026

More in Clothing & Underwear, Florida

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Oct 2, 2026

Heel caps fall off in less than 4 months

I own two pair of Spring Step shoes. On both pair the heel caps fell off less than 4 months… I own inexpensive shoes that don’t have that issue. Customers should be made aware of that defect before purchasing. I also sent an email to service@springstepshoes on Oct 2nd @ 8:16am but haven’t received a response to my email. Hello, Thanks for responding. No, I’m not interested in purchasing low quality heel caps from Spring Step. I took the shoes to a repair shop for better quality caps that won’t fall off after a few months. I’m disappointed in the quality of your shoes, especially for that price point. I have no desire to purchase anything else from Spring Step.

By Angie S.

Response from Spring Step Shoes· Oct 5, 2026

Hello Angela, We’re very sorry to hear about the issues you experienced with both pairs of your Spring Step shoes, and we understand your frustration. We have responded to your Trustpilot review publicly, as well as to the email you sent directly to our Customer Service department on October 2nd. We’re currently awaiting your reply so that we can gather the additional information needed and assist you further. We truly appreciate you bringing this to our attention and hope to have the opportunity to make this right. We look forward to hearing back from you. Spring Step Shoes Customer Care Team Hi Angie, Thank you for bringing this to our attention. We are so sorry to hear about your experience with the heel caps on your shoes—this is certainly not the quality standard we aim to provide. We would love the opportunity to make this right for you. Please reach out to our Customer Service team at [email protected] with details about your shoes or your order information so we can assist you with a replacement or resolution. We truly appreciate your feedback and hope to have the chance to restore your confidence in Spring Step Shoes. Laura Spring Step Shoes Customer Care Team