Denise is saving me 10 hours a week and…
Denise is saving me 10 hours a week and we have had nothing but positive feedback
By Tate
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
108 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Caring, empathetic, kind, and super knowledgable team members who feel in-house without the overhead! Canada and USA-based moms who bring incredible skills to the table, not just good email writing.
Springboard CX (springboardhq.com) has 108 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 107 reviews with 5 stars · Clear filters
Denise is saving me 10 hours a week and we have had nothing but positive feedback
By Tate
Denise and Jen are such great help during our busy days, especially during the holiday season. We are a very small team and our inbox can great crazy at times so having them readily available to jump in is so convenient. :)
By Kimberly R.
These guys took over my customer support and allowed me to go back to growing my business. Cannot recommend them highly enough!
By Mike
Such a great team, can't thank these guys enough for how they've handled my business customer service inquiries. Thanks again for everything!!!!!!!!!!
By Kaitlin S.
Hands down the best company to work with. We onboarded in Q4 during the pandemic. Shipments were delayed and everyone wanted to know what was going on. These guys did not shy away from the task and tackled it head on. Not only did they help us get on top of our customer service issues, they setup a system for us to work more efficiently and to build upon.
By Cornelious R.
Amazing partner to work with!
By Nicole B.
Since I started my e-commerce business 1 year ago, I was having trouble keeping up with all my customer inquiries. What a HUGE difference when I brought on the Springboard team. I have so much faith and confidence that any customer inquiry that we receive is handled in a very timely and professional manner. Thanks again Jonathan and Team, you guys rock!!
By Nader H.
The Springboard team is amazing, professional, and reliable! The onboarding process was seamless - they jumped right in and now I have been working with them for almost 1 year. They allow me to focus on other aspects of the business, they truly are a life saver. Our rep is wonderful and an extension of our team that we value so much and enjoy working with everyday! They are very knowledgeable and always provide an outstanding service to our customers which I am so thankful for. Highly recommend!
By Bianca A.