Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
117 reviews
SpreetailSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Spreetail is the complete ecommerce solution for in-demand brands and manufacturers of big-&-bulky products. Our mission is to propel brands to increase their ecommerce market share across the globe while improving their operational costs.We invest in your success from the start by cutting a large wholesale purchase order. We’ll talk through how our services can skyrocket your growth, whether from our expertise in shipping big-&-bulky items, or by getting you onto more sales channels – we'll develop a custom strategy that’s right for your brand. We list & sell your products across 12+ of the top ecommerce marketplaces & channels while our content experts ensure that product titles, descriptions, and creative assets are optimized for the channel we’re selling on.We deliver fast; next-day fast to 80% of the country by shipping from our seven nationwide fulfillment centers. Our LTL operations make it possible to get Prime status, or 2-day delivery, on previously slow-to-deliver goods.We accelerate your ecommerce growth with strategic, data-based decisions custom to your unique performance and trends. Our close channel relationships give your brand an unrivaled opportunity to participate in the latest programs. We’re a top Seller Fulfilled Prime retailer, a Walmart Pro Seller, and helped pilot the Target+ program.
Spreetail (spreetail.com) has 117 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 111 reviews with 1 star · Clear filters
Ordered items from them through Amazon and they sent the completely wrong item. I cannot return it as the shipping label provided for the return is for the items I ordered - small and lightweight - whereas the item they sent is large and heavy and the shipper will not accept the box with the incorrect label. They just keep send automated messages over and over and I keep replying to them, but they are not resolving the issue.
By K B.
I ordered a jump o line trampoline and received it damaged inflated and it didn’t stay up and I ordered it for my two year-old grandson‘s birthday party and one was unable to use it and sent it back and I paid around $70 for and then they was going to refund me 35 back and then I complained and they dropped it down to $30 and then I reported them by Amazon so Amazon’s gonna take the issue up but they are a very crooked company!! I did read online where they are thought to sell damage goods to their customers, and I do believe that!!!!
By Esta W.
Selling used item as new and shipping in original packaging which gets damaged upon arrival. and when you return the item, they refund only 50% stating the product looks used and adds restocking fee.
By Consumer
This company charged a restocking fee as much as the cost of the product, which was delivered with missing parts. Never do business with this company. It is abusing the Amazon product refund reputation
By Tom B.
Achtung für die Käufer aus dem Ausland. Solltet ihr was bei SpreetailDE erwerben, die Ware gesetzeskonform ausführen (z.B. Schweiz), dann weigert sich das Unternehmen, die Mehrwertsteuer zurück zu erstatten. Finger weg von SpreetailDE.
By Darko J.
NEVER BUY FROM SPREETAIL. They offer only partial refunds and don’t stand by what they sell. Garbage company.
By Kaleb L.
Like so many other reviews, they are abusing Amazon's refund loop hole by adding subjective language on the condition of the product. Essentially if you return anything (well within 30 day window) that's been opened, they will claim that it's "not in resellable condition" even if it has never been used. You have no say in it, they make the judgement. Then they take 50% restocking fee. Avoid purchasing anything that has Spreetail as the seller since this is how they make money from Amazon shoppers who purchased thinking that they have the 30 day return policy to rely on.
By Tae M.
Response from Spreetail· Nov 3, 2025
Thank you so much for sharing your experience with us! I’m really sorry for any trouble you’ve had with your order. We’d love to take a closer look and see how we can make things right. Please give our Customer Experience Team a call at 1 (866) 639-9320 and have your order details handy so we can help you out quickly.
Deutsche Gesetze wie z.B. die Gewährleistungspflicht werden einfach ignoriert. 3 Monaten nach dem Ebay Kauf war mein SUP Board defekt. Händler willigt zunächst eine eine Rückerstattung zu schicken. Dann stellt er fest, dass das bei Ebay nach 3 Monaten nicht mehr geht und sagt dann dass sie nichts erstatten weil Garantie ausgelaufen ist? Was denn für eine Garantie, die nach 3 Monaten ausläuft? Mehrmals den Händler darauf hingewiesen, dass er Gewährleistungsverpflichtung von 1 Jahr hat - wurde alles einfach ignoriert und nicht darauf eingegangen. Stellt sich einfach stumm. Ich überlege die Verbraucherschutzzentrale einzuschalten oder einen Rechtsanwalt. Wer hier hilfreiche Tips hat, bitte melden.
By Daniel T.
Response from Spreetail· Nov 3, 2025
Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben! Es tut uns sehr leid, dass es Probleme mit Ihrer Bestellung gab. Wir möchten uns das gerne genauer ansehen und sehen, wie wir das Problem beheben können. Bitte rufen Sie unser Kundenservice-Team unter 1 (866) 639-9320 an und halten Sie Ihre Bestelldetails bereit, damit wir Ihnen schnellstmöglich helfen können.
