Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 701 reviews with 4 stars · Clear filters
Never had a problem getting a claim reimbursed!
By Karen M.
Response from Spot Pet Insurance· Sep 25, 2023
Hi Karen, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
Text too long to get reimbursed
By Kevin B.
Response from Spot Pet Insurance· Sep 25, 2023
Hi Kevin, Thank you for the feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
Spot insurance process claims quickly and they pay back quickly. The only reason I gave them 4 stars is because they won’t ever let you increase the total annual limit you first picked. I was never told I couldn’t increase it. I tried to do that recently and they didn’t allow me. So think about this before picking a lower amount, because you’ll need more as your pet gets older.
By Luisana R.
Response from Spot Pet Insurance· Sep 25, 2023
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions ~The Spot family 🐾🐾
The quick answer when called good return money value was if filing a claim, but the people who answer the calls could use a little more training on listening to what you need
By laura
Response from Spot Pet Insurance· Sep 25, 2023
Hi Laura, We pride ourselves on providing exceptional customer service, so we're grateful for your feedback! ~The Spot Family🐾🐾
Awesome Insurance, just wish it paid up front for pet care.
By Aaron E.
Response from Spot Pet Insurance· Sep 25, 2023
Hi Aaron, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
A little slow processing claims. I have another cat on Embrace pet insurance and they were much faster with all claims.
By Christine P.
Response from Spot Pet Insurance· Sep 17, 2023
Thank you for this feedback Christine. We're actively working to streamline our claims processes for a faster resolution and appreciate your patience. Please give our customer service team a call at 1-800-905-1595 (M-F 8am-8pm) if you'd like to discuss your specific claims in greater detail.
The online claim option makes it very easy to use. My only complaint would be that it takes so long to be reimbursed.
By Jessica
Response from Spot Pet Insurance· Sep 17, 2023
Thanks for this feedback Jessica! While we're focussed on streamlining our claims process to make it more efficient, we encourage you to contact our customer service team directly for any questions you have about a specific claim. 1-800-905-1595 (M-F 8am-8pm).
Always responds fast on claims. Most people I have spoke to our friendly
By Tina W.
Response from Spot Pet Insurance· Sep 15, 2023
Glad to hear this has been your experience Tina! We appreciate your support and wish you and your pet the best in health
